Leonela Lopez Rosado
Virginia Beach,VA
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital settings providing guidance and encouragement to patients through physical and emotional support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Care Partner
Chesapeake Regional Medical Center
, VA
01.2020 - Current
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Sales Associate
BoxLunch
, VA
08.2019 - 01.2020
- Consulted with businesses to supply accurate product and service information.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Contributed to event marketing, sales and brand promotion.
- Prepared merchandise for sales floor by pricing or tagging.
- Informed customers of promotions to increase sales productivity and volume.
Sales Associate
Vans
, VA
08.2018 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Sandwich Artist
SUBWAY®Restaurants
, VA
05.2017 - 06.2018
- Prepared and presented food in compliance with health and safety guidelines.
- Greeted guests, promoted specials, and took orders.
- Kept workplace clean and organized in line with restaurant policies.
- Trained team members to prepare sandwiches and other items according to instructions.
Hostess
Chix on the Beach
, VA
05.2016 - 08.2016
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
Bachelor’s Degree - Accounting
Old Dominion University
Norfolk, VASkills
- Self-Starter
- Time Management
- 7 years of customer service experience
- Bilingual in Spanish and English
- Organization
- Phone Etiquette
- Health Care System
- Direct Patient Care
- First Aid and Safety
- Vital Signs Management
- Verbal and Written Communication Skills
- Multitasking and Organization
- Nursing Assistance
Certification
- First Aid/CPR Certified
- Seasonal keyholder (assistant manager) at BoxLunch
Timeline
Care Partner
Chesapeake Regional Medical Center
01.2020 - Current
Sales Associate
BoxLunch
08.2019 - 01.2020
Sales Associate
Vans
08.2018 - 06.2019
Sandwich Artist
SUBWAY®Restaurants
05.2017 - 06.2018
Hostess
Chix on the Beach
05.2016 - 08.2016
Bachelor’s Degree - Accounting
Old Dominion University
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