Summary
Overview
Work History
Education
Skills
Timeline
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Leonice Cole

VALLEJO,CALIFORNIA

Summary

Focused on keeping polling operations efficient and in compliance. Adept at new registrations, voter check-in and equipment monitoring. Excellent interpersonal and communication skills. Hardworking public service professional driven to support a fair and open election process by adhering to all regulations. Knowledgeable about paper and electronic balloting options. Well-versed in administrative and organizational requirements.

Overview

6
6
years of professional experience

Work History

Teacher Assistant

MIT Academy
08.2019 - 06.2020
  • Assisted teachers with classroom management and document coordination to maintain a positive learning environment
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes
  • Supported student learning objectives through personalized and small-group assistance
  • Created lesson materials, visuals, and digital presentations to supplement lesson plans
  • Optimized learning plans and quantified student progress through test administration.

Supervisor

Eco Crew – MIT Academy
08.2019 - 06.2020
  • Wrote hours for every student that completed their task each day
  • Ensured that students picked up trash, recycled cans & bottles, and gardened four times a week
  • Monitored students checking in with the supervisors once they were done with their tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.

Web Assistant

USF Web Services
09.2021 - Current
  • Adapted solutions based on client feedback
  • Maintained site appearance by developing and enforcing content and display standards
  • Reviewed information and elements regularly on websites and pages for accuracy and functionality
  • Developed, coded, installed, tested, debugged, and documented web applications using appropriate editors.
  • Conceptualized, planned and executed original designs for wide range of website properties.
  • Troubleshot issues with websites and fixed scripting and use issues.
  • Monitored systems for intrusions or denial of service attacks and reported security breaches to appropriate personnel.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Identified issues, analyzed information and provided solutions to problems.
  • Cultivated interpersonal skills by building positive relationships with others.

Personal Shopper

Walmart Supercenter, American Canyon
05.2021 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
  • Used mobile application to complete orders, request permission for substitutions and communicate with online customers
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick-up
  • Worked productively with customers to meet order requirements and service expectations
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Contributed to team objectives in fast-paced environment.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Volunteer

Glide Foundation
01.2023 - 05.2023
  • Assisted with special events and programs.
  • Used strong interpersonal communication skills to convey information to others.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Completed daily domestic tasks in shelters and group homes to assist people in need.
  • Provided leadership, guidance and support to staff members.
  • Partnered with local organizations to expand access to social and community services.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.

Poll worker (E-Roaster Clerk)

Solano County
03.2020 - 04.2020
  • Used an iPad to search for people's names
  • Found their correct name and address and clicked accept on the tablet and printed the voter’s ticket
  • Had the voter sign their ticket before proceeding to the next station
  • Enhanced collaboration between team members (how many teams counted ballots at the end of the day).
  • Checked addresses, IDs and registration cards.
  • Issued ballots and provided instruction on how to correctly mark choices.
  • Set up, monitored and maintained polling equipment.
  • Registered new voters for primary and general elections.
  • Addressed voter questions and concerns.
  • Prepared, cleaned and maintained polling stations.
  • Opened and closed polling booths.
  • Attended appropriate training sessions and information briefings.
  • Posted signs, instructions and statutory notices for incoming voters to see.
  • Maintained ballot secrecy and confidentiality.
  • Issued and collected voter ballot papers.
  • Checked elector identification and eligibility and marked elector numbers in register.

Scare Actor

Six Flags
10.2019 - 11.2019
  • Dressed up as a pirate and scared people from 4 pm to 8 pm
  • Learned about characters in scripts and relationships to each other to develop role interpretations
  • Studied and rehearsed roles from scripts to interpret, learn and memorize lines, stunts and cues
  • Exceptional skills in voice acting, special body movements, and facial expressions to elicit strong responses from the audience
  • Performed humorous and serious interpretations of emotional actions and situations, using body movements and gestures.
  • Improvised character presentation and conversations with guests to provide immersive experience.

Student Intern

Brown University - Pre College Program
Providence, RI
2019.07 - 2019.08
  • Course: Introduction to U.S Law and the Way Lawyers Think
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Sorted legal documents, filing and case materials in clear, orderly systems.

Student

Astronomy – MIT Academy
01.2018 - 04.2018
  • Send a welcome letter to 50 nations on how to use a telescope
  • Sent letters to countries in South America including Chile, Columbia, and Peru
  • Had a conversation with a British scientist about telescopes.

Education

B.A., Bachelor of Science - Political Science

University of San Francisco
San Francisco, CA

Skills

  • Advanced knowledge in
  • Microsoft Office, Outlook, PowerPoint, and Google Drive
  • Fluent in [Language]
  • Registration Procedures
  • Documentation Abilities
  • Customer Service and Assistance
  • Mobile Ordering Understanding
  • Personal Shopping
  • Effective Multitasking
  • Customer Relations
  • Productivity Performance
  • Team Goals
  • Performance Goals
  • Completing Purchases

Timeline

Volunteer

Glide Foundation
01.2023 - 05.2023

Web Assistant

USF Web Services
09.2021 - Current

Personal Shopper

Walmart Supercenter, American Canyon
05.2021 - Current

Poll worker (E-Roaster Clerk)

Solano County
03.2020 - 04.2020

Scare Actor

Six Flags
10.2019 - 11.2019

Teacher Assistant

MIT Academy
08.2019 - 06.2020

Supervisor

Eco Crew – MIT Academy
08.2019 - 06.2020

Student Intern

Brown University - Pre College Program
2019.07 - 2019.08

Student

Astronomy – MIT Academy
01.2018 - 04.2018

B.A., Bachelor of Science - Political Science

University of San Francisco

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Leonice Cole