Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Leonid Libman

Los Angeles,CA

Summary

Knowledgeable Dispatcher with eight years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

Overview

16
16
years of professional experience

Work History

Dispatcher

Charter Spectrum
Van Nuys, CA
08.2019 - Current
  • Assigned drivers to appropriate routes based on customer needs.
  • Provided timely updates to customers regarding their orders or requests.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Resolved customer complaints related to service issues or delays.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.

Sales Associate

Charter Spectrum
Van Nuys, CA
04.2017 - 08.2019
  • Advised customers on the latest product features and benefits.
  • Educated customers about products and services offered by the company.
  • Placed orders and answered customer questions in-person, over phone to maximize customer service.

Account Manager

VXI Global Solutions LLC
Los Angeles
08.2009 - 04.2017
  • Provide customer and technical support for DirectTV customer
  • Troubleshot customer inquiries related to equipment issues.
  • Resolved escalated customer service issues in a timely manner.

Education

Bachelor of Arts - History And Sociology

UCSB
Santa Barbara
08-2004

Skills

  • Database Management
  • Schedule Management
  • Route Navigation
  • Service Coordination
  • Data Entry
  • Dispatch Coordination
  • Customer Relations
  • Driver communication
  • Monitoring field personnel
  • Verifying coverage
  • Stress Tolerance
  • Route Planning
  • Dispatching procedures
  • Excel, FSM, CSG, Proficiency

Languages

Russian
Professional

Timeline

Dispatcher

Charter Spectrum
08.2019 - Current

Sales Associate

Charter Spectrum
04.2017 - 08.2019

Account Manager

VXI Global Solutions LLC
08.2009 - 04.2017

Bachelor of Arts - History And Sociology

UCSB

Similar Profiles

CREATE PROFILE