Hi, I’m
Leonides Fonseca Rivero
Lehigh Acres,FL
Summary
Dynamic culinary professional with a proven track record at Group Management Services Inc., enhancing customer satisfaction through high-quality meal preparation and effective multitasking. Skilled in food safety and sanitation protocols, I consistently implemented cost-saving measures, improving profit margins while prioritizing customer service and sustainability. Adaptable and dedicated to excellence in every dish.
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
16
years of professional experience
1
Certificate
Work History
Group Management Services Inc.
Cook Operator
01.2025 - Current
Job overview
- Enhanced customer satisfaction by preparing high-quality meals in a timely manner.
- Used computer touch screens to monitor and control equipment.
- Increased overall efficiency by multitasking during peak hours and effectively prioritizing tasks.
- Supported restaurant sustainability initiatives by utilizing locally-sourced produce when available.
- Provided input on cost-saving measures without compromising food quality, resulting in better profit margins.
- Streamlined kitchen operations by implementing standardized recipes and portion sizes for consistent quality control.
- Followed plant safety policies and procedures, actively performing risk assessments and demonstrating ownership of occupational hazard prevention.
- Performed routine fry-ups to monitor product color and quality and meet corporate standards.
- Collaborated with team members to ensure smooth workflow and consistent delivery of well-prepared dishes.
- Contributed to a positive work environment by fostering open communication channels among team members regarding best practices and areas for improvement.
- Boosted revenue by participating in special events such as catering functions or promotional activities.
MERCADONA
Retail Sales Associate
02.2009 - 06.2016
Job overview
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Greeted customers and provided outstanding customer service.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Education
JUAN VITALIO CUBA
High School Diploma
07-1989
University Overview
- Relevant Coursework: [Subject] & [Subject]
- Completed professional development in [Subject]
- Elected Captain of [Team]
Skills
- Food safety
- Knife skills
- Adaptability in kitchen
- Sanitation protocols
Affiliations
- OOG SANJUGDE
Certification
- [Area of certification] Training - [Timeframe]
Languages
English
Limited Working
Interests
- I like looking at the stars and learning about constellations.
- Participating in local clean-up initiatives.
- I enjoy helping others and giving back to the community.
- Volunteering at local animal shelters and rescue organizations.
- Participating in various activities, including [activity 1], [activity 2], and [activity 3].
- I like working with my hands and fixing things.
- Animal Care
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cook Operator
Group Management Services Inc.
01.2025 - Current
Retail Sales Associate
MERCADONA
02.2009 - 06.2016
JUAN VITALIO
High School Diploma
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