Leonila Fuentes
Houston,TX
Summary
Dynamic and results-oriented Lead Server at Gloria's Latin Cuisine, recognized for exceptional problem-solving and team leadership. Proven ability to enhance guest experiences through attention to detail and a positive attitude, successfully managing high-volume dining periods while training new staff and increasing sales through strategic suggestions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Server
Gloria's Latin Cuisine
03.2012 - Current
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly.
- Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders.
- Success multitasking while remaining professional and courteous in a fast-paced environment.
- Trained new servers on menu knowledge and steps of quality service
- Assist guest with making menu choices in an informative and helpful fashion.
- Appropriately suggest additional items to customers to increase restaurant sales.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
Server
Bari Restaurante
05.2023 - 09.2023
- Fine dining.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution for guest satisfaction
- Assisted management with quickly resolving service and or food related issues
- Assisted in preparing dining room for special upcoming functions including decorating and generating and printing out special group menus
- Created a welcoming and positive environment to make guests feel at home
Education
Associate of Arts -
San Jacinto College
Houston, TXHigh School Diploma -
Furr High School
Houston, TX05-2003
Skills
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
Certification
TABC
FOOD HANDLERS
Languages
Spanish
English
Timeline
Server
Bari Restaurante
05.2023 - 09.2023
Lead Server
Gloria's Latin Cuisine
03.2012 - Current
Associate of Arts -
San Jacinto College
High School Diploma -
Furr High School