Leonor Alvarado
San Antonio,TX
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bilingual Sales Representative
Charter Communications, Spectrum
San Antonio, TX
08.2025 - 03.2026
- Developed bilingual communication strategies to enhance customer engagement and satisfaction.
- Assisted clients in selecting appropriate services, ensuring understanding of product features and benefits.
- Resolved customer inquiries efficiently, maintaining high service standards and fostering loyalty.
- Trained new team members on sales techniques and company policies to ensure consistent performance.
- Collaborated with marketing teams to implement promotional campaigns targeting diverse customer segments.
Call Center Representative
Conduent Call Center
San Antonio, TX
01.2023 - 08.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Federal Program
Warehouse Assistant
GXO
San Antonio, TX
09.2022 - 01.2023
Warehouse Assistant
GXO
San Antonio, TX
09.2022 - 01.2023
- Operated forklifts and pallet jacks for efficient material handling and storage.
- Organized inventory, ensuring accurate tracking and timely replenishment of stock.
- Implemented safety protocols, reducing workplace incidents and maintaining compliance standards.
- Trained new employees on warehouse processes and equipment operation for improved efficiency.
- Coordinated shipping schedules to optimize logistics and reduce turnaround times.
- Conducted regular audits of inventory, enhancing accuracy in stock levels and order fulfillment.
Home Health CNA
Accent Home Health
San Antonio, TX
11.2021 - 07.2022
- Improved patient satisfaction by actively listening and addressing concerns or requests promptly.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Performed light housekeeping tasks to maintain a clean, safe, and comfortable environment for patients at home.
Human Resources Assistant
Unique Home Health
San Antonio, TX
02.2015 - 10.2021
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees, minimizing financial discrepancies through detailed program management.
Education
GED -
Edgewood ISD
San Antonio, TX01.2010
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Appointment Scheduling
- Payment Processing
- Computer Skills
- Understanding Customer Needs
- Microsoft Office
- Verbal and written communication
- Resolving issues
- Schedule Coordination
Certification
- CNA - Certified Nurse Assistant
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Sales Representative
Charter Communications, Spectrum
08.2025 - 03.2026
Call Center Representative
Conduent Call Center
01.2023 - 08.2023
Warehouse Assistant
GXO
09.2022 - 01.2023
Warehouse Assistant
GXO
09.2022 - 01.2023
Home Health CNA
Accent Home Health
11.2021 - 07.2022
Human Resources Assistant
Unique Home Health
02.2015 - 10.2021
GED -
Edgewood ISD