Summary
Overview
Work History
Education
Skills
Timeline
Bonus
BusinessAnalyst

Leonor Valldejuli

Haines City,FL

Summary

Dynamic and optimistic professional seeking a fulfilling and challenging environment that promotes adaptability and encourages continuous growth. Committed to leveraging skills and experiences to contribute meaningfully to team success while embracing new development opportunities.

Overview

6
6
years of professional experience

Work History

Corporate-Point of Sales

Mavis Tires
01.2024 - Current
  • Provide specialized technical support to over 4,000 stores and affiliates with an average of of 15-20 call per hour.
  • Assist Mavis locations with enhancing their store efficiency and improving their customer satisfaction rate.
  • Assist in managing negative customer interactions, fostering positive relationships and reducing complaints.
  • Coordinated training sessions for store staff on software usage, resulting in noticeable improvements in user competency and confidence.

Assistant Manager

The UPS Store
01.2021 - 02.2024
  • Shipping and packing specialist providing expert knowledge on shipping options best suited for guests' needs.
  • Services included printing, blueprints, banners, book making, business cards, and notary services.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Position of trust, packed customers fragile, expensive/ irreplaceable items and gifts. I made sure to keep track of every item to ensure everything was accounted for and taken care of.

Store Manager

Bulk Nation
09.2019 - 12.2021
  • Managed a unique grocery store specializing in selling items in bulk.
  • Regularly assisted with customer relations and provided the best experience possible for all guests.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Education

Associates - General Studies

Valencia College
Kissimmee, FL

Skills

  • Action Oriented
  • Driven individual
  • Strategic planning
  • Effective communicator
  • Supervision and leadership
  • Analytical

Timeline

Corporate-Point of Sales

Mavis Tires
01.2024 - Current

Assistant Manager

The UPS Store
01.2021 - 02.2024

Store Manager

Bulk Nation
09.2019 - 12.2021

Associates - General Studies

Valencia College

Bonus

  • Bilingual (Spanish)
  • Notary Public
  • Volunteered at the Orange County Animal Shelter

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Leonor Valldejuli