Leopoldo Perez Mora
San Antonio,TX
Summary
Dedicated Student with a strong work ethic and exemplary organizational skills, adept at both collaborative and independent projects. Demonstrates a commitment to delivering high-quality results in various environments while maintaining enthusiasm for continuous learning.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Assistant
H-E-B
San Antonio, TX
02.2024 - Current
- Met or exceeded customer service metrics by providing excellent customer support.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Developed relationships with repeat customers by recognizing individual preferences when possible.
- Responded promptly to customer inquiries about order status or product availability.
- Handled returns and exchanges in accordance with store policies while maintaining positive customer relations.
- Resolved customer complaints promptly and professionally.
- Communicated information to customers about product quality, value and style.
- Greeted customers in a friendly manner and assisted with their inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers regarding needs and addressed concerns.
- Interpreted verbal conversations in real time into another language.
- Identified and resolved conflicts in translation or interpretation of words or concepts.
- Maintained positive working relationship with fellow staff and management.
- Analyzed key performance indicators to identify effective strategies.
Education
High School Diploma -
South San Antonio Highschool
7535 Barlite Blvd, San Antonio, TX 7822406-2024
Skills
- Customer consultation
- memorization
- Translating Spanish
- Customer focus
- Complaint handling
- teamwork
- organizing plans
Affiliations
- exercise
- playing games
- coding python for any small games
- working on computer parts or building computers
- working with wires and pcbs
Languages
English
Professional
Spanish
Professional
Accomplishments
- Top 25% of my High school class
- the beast of pushing carts
- was the first chair of my concert band also got a 1 on a UIL band concert
- Had gotten leader of relations of my robotics and engineer for the time I was in the tournament
Certification
- python level 1
Timeline
Customer Service Assistant
H-E-B
02.2024 - Current
High School Diploma -
South San Antonio Highschool
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