Leora Corney
Baton Rouge,LA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Experienced with handling customer interactions and resolving issues promptly, efficiently and in a timely manner. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Tutor Time Academy
08.2020 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answer calls and emails from client prospects, assisting potential clients with price quotes.
- Research funding for families who need subsidized funding to help with tuition cost.
- Connecting students with teachers and tutors who can engage the academic need of the students learning style.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Tax Associate
Lee's Tax Service
02.2022 - 04.2023
- Researched and analyzed specialized tax laws, rules and regulations and analyze pertinent client, industry, and technical matters to remain current on tax legislation.
- Provided exceptional client service by addressing inquiries promptly and effectively resolving concerns by phone, email and video calls.
- Secured and properly handled confidential data to protect against unauthorized access, improper transmission, and unapproved disclosure.
- Enhanced client tax savings by identifying and implementing effective tax strategies.
- Remotely prepared accurate tax returns for individuals, partnerships, corporations, and non-profit organizations, maximizing deductions and credits.
- Answer high volume inbound calls to communicate with clients regarding tax situations, providing guidance on financial decisions.
Education
Bachelor of Administration - Business Administration
McNeese State University
Lake Charles, LA09-1996
High School Diploma -
Avoyelles High School
Moreauville, LA05-1990
Skills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Data entry
- Computer proficiency
Timeline
Tax Associate
Lee's Tax Service
02.2022 - 04.2023
Customer Service Representative
Tutor Time Academy
08.2020 - Current
Bachelor of Administration - Business Administration
McNeese State University
High School Diploma -
Avoyelles High School
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