Leota Cox
Manager
West Monroe,LA
Summary
Driven professional with a proven track record in operations and customer relationship management, honed at East West Investments / Louisville Self Storage. Excelled in enhancing customer satisfaction and retention through effective problem-solving and communication. Consistently achieving operational efficiency and maintaining high-quality service standards. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
41
41
years of professional experience
Work History
Manger
East West Investments Dba Louisville Self Storage
05.2013 - Current
- Manages 180-unit facility. Handles rentals, clean outs, scheduling needed repairs, and anything else that is required in the daily operations.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication.
- Developed and maintained relationships with customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in training employee at sister company
Housekeeper / Janitor
Self-employeed
01.1984 - 05.2013
- Cleaned numerous houses and offices over nearly 30 years of service.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and organized kitchen and eating areas by washing dishes, removing trash and wiping down counters and surfaces.
- Implemented customized cleaning schedules tailored to individual client preferences and needs.
- Managed household tasks efficiently, ensuring timely completion and high-quality results.
- Improved overall cleanliness of homes with meticulous attention to detail during deep-cleaning tasks.
- Maintained confidentiality at all times, upholding privacy standards essential in private housekeeping roles.
- Enhanced client satisfaction by maintaining a clean and organized living environment.
- Maintained a safe and hygienic home by implementing thorough cleaning routines.
- Swept, mopped and polished floors to remove dirt and grime and restore floor's protective layer.
- Anticipated clients'' needs proactively, resolving issues before they escalated into larger problems.
- Performed daily laundry duties, resulting in consistently clean and well-organized wardrobes for clients.
- Polished and dusted furniture, antiques and high-priced valuables to preserve pieces.
- Oversaw laundry operations by sorting clothing by color, loading and unloading washing machines and dryers and folding laundry in neat piles.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
GED -
West Monroe High School
West Monroe, LA05.2025
Skills
- Operations Management
- Data Management
- Customer Retention
- Problem-Solving
- Operational Efficiency
- Maintenance Planning
- Invoice Processing
- Building and Facility Management
- Contract Management
- Customer Service
- Positive Attitude
- Professional and Courteous
Hobbies
I enjoy fishing, reading, making wreaths, and numerous other arts and crafts. Also, spending time and walking my two dogs, Finley and Charlie.
Timeline
Manger
East West Investments Dba Louisville Self Storage
05.2013 - Current
Housekeeper / Janitor
Self-employeed
01.1984 - 05.2013
GED -
West Monroe High School
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