Leovardo Salgado
Carpentersville,IL
Summary
Technology-inclined professional possesses 7 years of experience in Technology field. Attentive to detail, able to take initiative, think outside the box and prioritize multiple tasks concurrent with of a large workload. Strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Technical Support Specialist
NetherRealm Studios (WB Games)
2024.01 - Current
- Streamlined internal processes for increased efficiency and better resource allocation within tech support team
- Developed comprehensive documentation to assist team members in troubleshooting complex technical problems
- Served as subject matter expert, assisting colleagues with resolving difficult cases and sharing valuable insights
- Upkeep & Improvement of Powershell scripts
- Implemented proactive measures to prevent potential system failures, resulting in improved system performance and reduced downtime
Technical Support Specialist
NetherRealm Studios (WB GAMES)
2019.04 - 2024.01
- Tech responsible for: Motion Capture Room, Face Scan Rig, OSX devices, Mobile Development Team
- Plan/Build/Test/Deploy Automation tasks (PowerShell)
- Exposed to JAMF/GitHub/AWS/PowerShell/SCCM/Linux
- R&D automation improvements for our internal processes
- Improve and execute new processes for WFH transition
- Deploy and set-up basic Servers for New Applications and Processes (Windows/Linux/AWS)
- Set-up small Houdini render farm for Art development Team
- Worked on building and setting up entire Esper Cage for development team (Planned/Build/Test)
IT Specialist
Wargaming
2017.04 - 2019.04
- Resolve end user data and network issues in timely manner
- Handles confidential data and safely transferring data between devices
- Engages with end users both via emails and in-person, assisting them in understanding technology concepts and providing clear and concise instructions regarding their devices and data
- Frequent user and knowledgeable in Microsoft office, Perforce, Active Directory, Jira/Confluence, SCCM, VMware, Virtual Box
- Completes off-site setups for player gatherings and special events
- Proficient in using Windows, Linux and MacOS systems
- Documents new incidents for quick reference by other specialists
- Frequently worked with Microsoft, Sony, and Nintendo gaming consoles
Technical Analysis SR. Associate
Dell
- 2017.03
- Supported Medical Environment
- Followed HIPPA regulations
- Worked closely with admin Leads and department managers
- Managed and organized time while being lead on Projects
- Worked closely with end users and training them on how to use new software
- Problem solved technical issues via phone, emails or in person
- Image and install PC’s
- Worked on multiple projects concurrently, kept to deadlines.
Education
Visual Effects -
The Illinois Institute of Art-schaumburg
Schaumburg, ILVisual Effects -
Flashpoint Academy
Chicago, ILSkills
- Excellent written and verbal skills
- Competitive attitude
- Problem-solving
- Excellent common sense, judgement, and decision-making abilities
- Proven ability to build and work collaboratively in strong team concept environment, and independently
- Dependable and flexible in high-stress situations
- Possesses strong commitment to team environment dynamics, with ability to contribute expertise and follow leadership directive at appropriate times
- Able to lead others in high-demand situations
- Self-motivated, hard-working individual
Accomplishments
- Reduced the amount of Password Reset Tickets from External Partners by introducing a Automation Powershell Script to alleviate our development team and help the continuation collaboration between teams across multiple countries with no blockers.
- Implementation of network File share Clean-up by introducing Automation Clean-Up Script.
- Documented and resolved Motion Capture Room constant issues with computer, room system and software, with the implementations of new hardware and new workflows which led to better workflows, easy to use system and better data capture quality for the team.
- Implemented Autonomous enrollment of our Mac Devices by introducing New work flows for our Desktop team through JAMF for improving the roll-out of new Mac devices for our Mobile Development team.
Certification
- JAMF 100 Cert - July 2022
- JAMF 200 Cert - Nov 2023
Activities
Volunteer – Church Events, Extra Life, Player Gatherings, and other charity events
Hobbies and Interests
- Drawing (photoshop, illustrator, and hand drawings)
- Basic programming (PowerShell, HTML, Python)
Timeline
Senior Technical Support Specialist
NetherRealm Studios (WB Games)
2024.01 - Current
Technical Support Specialist
NetherRealm Studios (WB GAMES)
2019.04 - 2024.01
IT Specialist
Wargaming
2017.04 - 2019.04
Technical Analysis SR. Associate
Dell
- 2017.03
Visual Effects -
The Illinois Institute of Art-schaumburg
Visual Effects -
Flashpoint Academy
- JAMF 100 Cert - July 2022
- JAMF 200 Cert - Nov 2023
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