Mary Strzalka
Carpentersville,IL
Summary
Entry-level professional seeking opportunities to enhance knowledge and skills. Experienced in client services with a strong ability to engage with industry customers. Committed to ethical standards and maintaining customer trust while delivering results.
Overview
35
35
years of professional experience
Work History
Registered Behavior Technician (RBT)
CST
Skokie, IL
12.2024 - 05.2025
- Collaborated with parents, teachers, school administrators, and other professionals to ensure successful implementation of interventions.
- Participated in team meetings to discuss case updates and collaborate on treatment plans.
- Conducted Functional Behavior Assessments to identify target behaviors and develop strategies for reduction and elimination.
Paraprofessional
SUSD
Scottsdale, AZ
01.2020 - 11.2021
- Assist with evaluating student’s behavior and learning skills to implement lesson plans.
- Ensured that all safety regulations were followed in the classroom environment.
- Maintained accurate records of student attendance, grades, and progress reports.
- Attended professional development workshops related to job responsibilities.
Reading Interventionist
CCSD schools
Palatine, IL
10.2016 - 06.2019
- Collaborated with specialists from other disciplines such as speech therapy or occupational therapy on behalf of assigned caseloads.
- Engaged students in activities that promoted critical thinking about text content and structure.
- Observed classrooms and provided feedback on the effectiveness of instructional practices used by teachers.
- Collaborated with teachers and parents to develop strategies for improving student literacy performance.
Customer Service Representative
Mark Shale
Chicago, IL
05.1990 - 09.1990
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Bachelor's degree - Education
Saint Mary’s University of Winona
Skills
- Organizational skills
- Communication skills
- Process improvement
- Strategic planning
- Leadership
- Critical thinking
- Growth identification
- Customer service
- Customer relationship management
- Conflict resolution
- Customer relations
Timeline
Registered Behavior Technician (RBT)
CST
12.2024 - 05.2025
Paraprofessional
SUSD
01.2020 - 11.2021
Reading Interventionist
CCSD schools
10.2016 - 06.2019
Customer Service Representative
Mark Shale
05.1990 - 09.1990
Bachelor's degree - Education
Saint Mary’s University of Winona
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