Leo W Durnen II
Austin,TX
Summary
Relationship-driven professional with experience in partnerships, fundraising, event operations, hospitality, sales, and client-facing leadership. Proven ability to generate revenue, manage high-pressure logistics, coordinate events, and build strong relationships across diverse stakeholders. Passionate about sports business, athlete branding, and creating engaging fan experiences through, partnerships and activations.
Overview
10
10
years of professional experience
Work History
Flight Attendant/Lead Cabin Operations
Delta Air Lines, Inc
Austin, TX
04.2023 - Current
- Lead onboard service operations while coordinating with flight crews to deliver efficient, high-quality customer experiences in fast-paced environments.
- Provide premium customer service to thousands of passengers weekly while balancing safety, communication and operational changes while maintaining professionalism under pressure.
- Maintained operational readiness and compliance standards in high-pressure, time-sensitive environments.
- Trained new flight attendants on safety protocols, emergency procedures, and company policies.
- Completed specialized training for military and professional sports team travel operations, emphasizing discretion and operational readiness.
Match Grant Donation Specialist - Refugee Services
Catholic Charities of San Antonio
San Antonio, TX
03.2022 - 03.2023
- Generated over $400,000 in cash and in-kind donations through community partnerships, donor outreach and fundraising initiatives.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Assisted case managers and enrollment specialists with multiple client applications, physical file updates and case notes.
- Maintained and organized donation facility as well as delivering donations to clients and picking up items from community and business donors.
Assistant Facility Manager
Anytime Fitness
San Antonio, TX
01.2016 - 03.2022
- Drove membership sales through tours, consultations and relationship-based client outreach
- Assisted with daily facility operations and member retention initiatives.
- Supported front desk operations, scheduling and customer service needs.
Shift Lead/Server
Ida Claire
San Antonio, TX
10.2019 - 06.2020
- Assisted with the opening of Ida Claire's second location.
- Trained new hire servers to prepare them for a final serving exam.
- Assisted management as a shift leader.
Event/Cabana Server - Seasonal
La Cantera Hill Country Resort
San Antonio, TX
01.2019 - 10.2019
- Generated revenue through cabana bookings, food and beverage sales.
- Selected for exclusive events including "Evenings on the Edge" and private events for NBA players.
- Delivered premium hospitality experiences for high-end guests.
Education
Associate of Arts - Fine Arts
San Antonio College
San Antonio, TX12.2020
Skills
- Sales expertise
- Customer Service
- Time Management
- Nonprofit marketing
- Donor relations
- Volunteer management
- Partnership development
- Social media promotion
- Logistics Coordination
- Microsoft Office
- Social Media/Content Collaboration
- Client Relations
Timeline
Flight Attendant/Lead Cabin Operations
Delta Air Lines, Inc
04.2023 - Current
Match Grant Donation Specialist - Refugee Services
Catholic Charities of San Antonio
03.2022 - 03.2023
Shift Lead/Server
Ida Claire
10.2019 - 06.2020
Event/Cabana Server - Seasonal
La Cantera Hill Country Resort
01.2019 - 10.2019
Assistant Facility Manager
Anytime Fitness
01.2016 - 03.2022
Associate of Arts - Fine Arts
San Antonio College