Summary
Work History
Education
Skills
Languages
Timeline
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Lephdine Alain

Lauderdale Lakes,FL

Summary

Dynamic customer service professional with experience at Chartwells Schools Dining Services, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to handle high-pressure situations while maintaining professionalism, ensuring a positive experience and efficient order processing. Skilled in complaint handling and staff training.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.

Work History

Customer Service Representative

Chartwells Schools Dining Services at Nova University
2022 - 2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Cashier

Krispy Kreme
2018 - 2025
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

Education

Biological And Physical Sciences

South Plantation High School
1300 SW 54th Ave Plantation 33317
06.2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Problem resolution
  • Complaint handling
  • Order processing
  • Staff training

Languages

English
Professional Working

Timeline

Customer Service Representative

Chartwells Schools Dining Services at Nova University
2022 - 2025

Customer Service Cashier

Krispy Kreme
2018 - 2025

Biological And Physical Sciences

South Plantation High School

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