Lerah Dunston

• Managed 30+ incoming patients per day
• Instructed patients and families on medical diagnoses and treatment options
• Developed strong rapport with colleagues and staff members, promoting teamwork within the workplace environment.
• Improved patient outcomes by developing comprehensive treatment plans tailored to individual needs directed by the provider.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Assisted healthcare professionals in providing high-quality patient treatment, ensuring a smooth workflow.
• Prepared examination rooms and sterilization of equipment following hospital guidelines.
• Documented patients' vital signs and health history in clinic and hospital environments.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Taught patients about medications, procedures, and care plan instructions.

• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
• Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
• Managed approximately 30 incoming calls, emails, and faxes per day from customers
• Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
• Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.

• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Ensured accurate diagnoses by proficiently collecting lab specimens and conducting routine tests.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions
• Managed approximately 30 patients patients per day.
• Managed multi-line phone system and pleasantly greeted patients.
• Helped patients complete necessary medical forms and documentation.
• Supported office staff and operational requirements with administrative tasks.
• Enhanced clinical operations by assisting physicians with patient examinations, diagnostic tests, and treatments.

• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
• Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
• Completed patient referrals to other medical specialists.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• vitals
• triage
• Generated lab orders for patients before clinic visits
• Placed add-on lab orders as instructed by physicians
• Generated DSA test orders
• Scheduled labs for hospital in-house lab
• Updated patient demographics via EMR MedConnect

Obtained vitals and triaged patients

● Performed PFTs, venipuncture, EKGs, ECGs, urinalysis, etc.

● Administered hearing and vision tests

● Ordered x-rays and labs

● Chart preparation and reconciliation

● Answered phones and greeted patients

● Checked patients in/out and verified insurance

● Scheduled appointments and collected referrals

● Updated patient information via eCW EMR