LeRahn Murray
LAKE MARY,FL
Summary
A hardworking and reliable associate focused on going above and beyond by incorporating a package of experience, top-notch skills, and abilities that would provide an invaluable resource to an organization.
Overview
17
17
years of professional experience
Work History
Customer Experience Representative
Robinhood
Lake Mary, FL
08.2020 - 09.2023
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Documented customer interactions in internal database to maintain customer service history details.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Assisted and collaborated with engineering to enhance and improve chat engine and functionality.
- Provided outstanding customer service through multiple channels: phone, chat , and email. Various topics included: retirement services, equities trading, wires, security and technical support, cash card services, and limited crypto and option assistance.
- Mentored and trained new associates in obtaining their SIE, Series 7, and Series 63 through new hire program.
- Provided resources to educate and empower clients to make sound financial decisions while using our self-directed platform.
- Top 10 producer in Customer Experience Department.
- Demonstrated the capability of multi-tasking in a fast-paced and ever changing environment.
- Member and a key contributor in Black Excellence, Latinhood, and Parenthood communities
Move Money Operations Specialist
Charles Schwab & Co
Maitland, FL
11.2006 - 06.2020
- Motivated and trained employees to maximize team productivity.
- Tracked and analyzed reports to determine needed improvements.
- Collected, arranged, and input information into database system.
- Provided top notch support to retail and advisor clients concerning money movement.
- Demonstrated strong risk management skills by evaluating and approving any internal and/or external move money request: check deposit, moneylink, journal, domestic and international wires.
- Assisted with advisory teams with technical and operational research and advice to provide the best client experience.
- Displayed problem solving abilities by conducting research and handling special requests through email and internal inquiry systems.
- Led collaborative projects with my contemporaries and upper management to review and improve procedures by identifying inconsistencies, by facilitating meetings and initiating training sessions to educate representatives on procedure changes.
- Served as a subject matter expert (SME) across various functions and acted as a mentor for new employees.
Education
Finance
New York Institute of Technology
Manhattan09.2001
Skills
- Complaint Resolution
- Proficient problem solver
- Self-starter and motivator
- Competitor
- Adaptable
- Active listener
- Rapport building
- Licensed representative Series 7/63
Timeline
Customer Experience Representative
Robinhood
08.2020 - 09.2023
Move Money Operations Specialist
Charles Schwab & Co
11.2006 - 06.2020
Finance
New York Institute of Technology