Lerangely (Letty) Munoz

Bilingual (Spanish/English) customer service and administrative professional experienced in federal benefits, dental insurance coordination, retail coverage, and public transportation. Expertise includes insurance verification, benefits administration, and HIPAA-compliant data handling, with a proven track record of resolving complex client issues and conducting thorough EOB research. Recognized for exceptional conflict resolution skills and effective communication, consistently driving high levels of customer satisfaction and loyalty. A dependable team player who adapts to evolving needs while maintaining a focus on achieving organizational goals through efficient and empathetic service.