Daisia Riley
Seffner,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Federal Customer Service Representative
Maximus Federal Services
Florida
08.2020 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information regarding healthcare for Marketplace consumers and Medicare beneficiaries.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Sales Agent
Charter Spectrum
Florida
01.2020 - 07.2023
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Conducted market research to identify trends and opportunities for increased sales growth.
- Collaborated with marketing team to develop targeted promotional materials for specific industries.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Streamlined sales processes, implementing time-saving strategies that boosted productivity.
Transcriptionist
Braille
Florida
08.2019 - 12.2019
- Enhanced transcription accuracy by diligently proofreading and editing final documents.
- Increased client satisfaction by providing timely and accurate transcriptions for various industries.
- Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.
- Streamlined workflow by efficiently managing multiple projects simultaneously while meeting deadlines.
- Optimized transcription process by utilizing advanced software tools, resulting in increased productivity.
- Temp to hire
Retail Sales Associate Cashier
MJM
Florida
01.2019 - 08.2019
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Promoted store loyalty program to customers, resulting in increased membership sign-ups and repeat business.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
Drive-Thru Cashier
Zaxbys
Florida
12.2016 - 12.2018
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Streamlined order-taking processes to improve overall speed of service for customers.
- Developed strong communication skills while interacting with diverse clientele daily.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
- Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
- Improved team productivity by assisting with food preparation during peak hours when needed.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Operated point-of-sale system efficiently, effectively managing transaction records for accurate financial reporting purposes.
- Consistently met or exceeded performance goals set by management in regard to speed of service metrics while maintaining an unwavering focus on quality control measures in food preparation tasks performed as needed during busy periods or staff shortages.
- Adhered to all company policies regarding cash handling, food safety procedures, and workplace conduct expectations consistently throughout employment tenure.
- Recognized for excellent customer interactions due to ability to quickly assess individual needs while maintaining a positive attitude even under stressful conditions.
- Contributed to improved overall sales numbers through upselling techniques and suggestive selling strategies.
- Established effective rapport with returning customers, fostering a welcoming environment at the drive-thru window.
Education
Hillsborough Community College
Tampa, FLHigh School Diploma -
Brandon High School
Brandon, FL05.2017
Skills
- Information Security
- Scheduling
- Appointment Scheduling
- Data Collection
- Call Management
- Data Entry
- Consultative Sales
- Product Knowledge
- Complaint Resolution
- Paperwork Processing
- Account Updating
- Customer Relations
- Microsoft Outlook
- Training Development Aptitude
- Product Promotion
- Staff Education and Training
- Microsoft Excel
- Account Management
- Payment Processing
- Client Relations
- Spreadsheets
- Strategic Sales Knowledge
- Active Listening
- Building Rapport
- Prioritization
- Multi-Line Phone Talent
- Service Standard Compliance
- Order Fulfillment
- Stock Management
- Store Maintenance
- Order Processing
- Staff Training
- Materials Transport
- Technical Support
- Sales Expertise
- Microsoft PowerPoint
- Quality Control
- Service Upselling
- Medical Terminology Knowledge
- De-Escalation Techniques
- Report Creation
- Product Sales
- Receiving Support
Timeline
Federal Customer Service Representative
Maximus Federal Services
08.2020 - Current
Sales Agent
Charter Spectrum
01.2020 - 07.2023
Transcriptionist
Braille
08.2019 - 12.2019
Retail Sales Associate Cashier
MJM
01.2019 - 08.2019
Drive-Thru Cashier
Zaxbys
12.2016 - 12.2018
Hillsborough Community College
High School Diploma -
Brandon High School