Lera Roxanne Abernathy
Nashville,TN
Summary
Experienced support professional bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment. Track record of building collaborative relationships with clients and multidisciplinary teams, leading to positive outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinic Manager
Switchback Counseling Services
06.2025 - Current
- Perform qEEGs and advise protocols for Neurofeedback training
- Accurately set up and facilitate training sessions
- Schedule consultations with leads and educate potential clients on services
- Maintain accurate records of patient appointments, treatments, and medical histories for the Neurofeedback clinic
- Collaborated with CEO, Business Development Manager and other healthcare professionals to optimize patient care delivery
Supported Employment Coordinator
Merging Happiness and Inclusion
02.2025 - Current
- Develop individualized employment plans for clients to promote sustainable job placements.
- Collaborate with community partners to identify job opportunities aligned with client skill sets.
- Provide training and ongoing support to clients, enhancing their workplace integration and success.
- Assess client progress regularly, ensuring alignment with set goals and making necessary adjustments
- Coordinate client schedules, job interviews and stabilization meetings
- Assist COO and CFO with day programming operations and administrative tasks
Digital Outreach Manager
Merging Happiness and Inclusion
02.2025 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Track engagement data to optimize audience reach
- Created content for websites and online publications.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Created visually appealing graphics and videos using tools like Canva, Constant Contact, and CapCut
Veterinary Assistant
Caudle Veterinary Clinic
10.2024 - 05.2025
- Assisted veterinarians during examinations and surgical procedures, ensuring adherence to safety protocols.
- Managed inventory of medical supplies and equipment, maintaining optimal stock levels for clinic operations.
- Educated pet owners on preventative care and proper medication administration, enhancing client engagement.
- Developed and implemented efficient workflow processes for patient intake and discharge, improving overall clinic efficiency.
- Monitored animal behavior and health status post-treatment, providing timely updates to veterinary professionals.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
Event and Talent Organizer
The Berkshire Project
04.2024 - 06.2024
- Oversaw the Fundraiser show from start to finish, collaborating on networking with communities and resources in Chattanooga
- Designed promotional flier and facilitated social media promotion
- Booked musical talent for the event and coordinated technical set up
- Coordinated on-site logistics during event
- Raised $500+ dollars for the Non-Profit organization
Community Engagement Liaison
Include Me Advocacy Group
08.2022 - 05.2024
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Guided clients 1:1 through goal implementation and advocated for accommodations, accessibility and informed decision making.
- Maintained accurate documentation of client progress, incidents, and feedback for ongoing assessments.
- Trained new staff on best practices for client support and safety protocols to improve service delivery.
- Facilitated community outreach programs to enhance engagement and participation across diverse demographics.
- Coordinated group events, volunteer and networking opportunities to support community inclusion and individualized growth.
- Supported community engagement initiatives across all service locations.
- Collaborated with local organizations to build partnerships and expand resources for client centered services.
Digital Outreach Manager
Include Me Advocacy Group
08.2022 - 04.2024
- Developed engaging content for diverse social media platforms to enhance brand presence.
- Led team of 5+ staff members to execute the goals of the Social Media Development team
- Managed multiple social media accounts, ensuring consistent messaging and timely updates.
- Monitored industry trends to identify new opportunities for content creation and engagement.
- Collaborated with cross-functional teams to align social media strategies with marketing goals.
Guest Experience Manager
Cava Grill
01.2022 - 07.2022
- Developed and implemented guest feedback systems to enhance service quality.
- Trained staff on customer engagement techniques to improve overall guest satisfaction.
- Analyzed guest experience data to identify trends and areas for improvement.
- Collaborated with kitchen and service teams to streamline operations and reduce wait times.
Trainer / Guest Experience Manager
Nothing Bundt Cakes
10.2017 - 05.2021
- Developed training programs to enhance employee skills and product knowledge.
- Conducted regular assessments to evaluate training effectiveness and identify improvement areas.
- Collaborated with management to align training initiatives with company goals and standards.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Bachelor of Science - Psychology
The University of Tennessee At Chattanooga
Chattanooga, TN12-2023
Associate of Science - Psychology
Nashville State Community College
Nashville, TN08-2022
Skills
- Case Management
- Client care coordination
- Training and mentoring
- Disability awareness and advocacy
- Social skills development
- Life skills training
- De-escalation techniques
- Individualized support planning
- Behavior redirection
- Team development
- Relationship building
- Administrative support
Certification
- Neurofeedback Clinical Certification, BrainCore - July 2025
- Orientation to Vocational Rehabilitation Services Training - April 2025
- Relias Workforce Training, TNDIDD - 21 Completed Hours
Timeline
Clinic Manager
Switchback Counseling Services
06.2025 - Current
Supported Employment Coordinator
Merging Happiness and Inclusion
02.2025 - Current
Digital Outreach Manager
Merging Happiness and Inclusion
02.2025 - Current
Veterinary Assistant
Caudle Veterinary Clinic
10.2024 - 05.2025
Event and Talent Organizer
The Berkshire Project
04.2024 - 06.2024
Digital Outreach Manager
Include Me Advocacy Group
08.2022 - 04.2024
Community Engagement Liaison
Include Me Advocacy Group
08.2022 - 05.2024
Guest Experience Manager
Cava Grill
01.2022 - 07.2022
Trainer / Guest Experience Manager
Nothing Bundt Cakes
10.2017 - 05.2021
Bachelor of Science - Psychology
The University of Tennessee At Chattanooga
Associate of Science - Psychology
Nashville State Community College