Lerisa Rozario
Gaithersburg,MD
Summary
Passionate about customer service with background in supporting customers in high-paced environments. In previous roles, excelled at handling customer inquiries and resolving issues efficiently, always prioritizing client satisfaction. Strengths include problem-solving skills, effective communication abilities, and adaptability to varied situations. Made significant impact by consistently improving customer service protocols, leading to increased satisfaction rates.
Overview
14
14
years of professional experience
Work History
Customer Service Associate
Burlington Company
Gaithersburg, MD
09.2022 - 01.2025
- Resolved product problems by clarifying the customer's complaint, determining the cause of the problem, and offering the best solution.
- Accurately and efficiently ring on register.
- Coordinated with retail staff for product inquiries and price checks.
- Trained and sometimes supervised new cashiers or customer service associates.
- Contributed to team effort by accomplishing related weekly results as needed.
- Delivered excellent customer service with a positive, professional attitude.
Customer Service Representative
Buy Buy Baby
Rockville, MD
06.2016 - 10.2017
- Greeted customer and assist customers with questions, concerns, problems, and complaints.
- Operated a cash register including cash transactions, checks, and credit card charges.
- Assisted expectant parents and those shopping for showers find what needed.
- Answered the telephone using the appropriate greeting.
- Maintained check-out area: fill register supplies, bags, counter tops.
- Requested additional help when needed to increase customer satisfaction.
Customer Service Associate
Marshalls
Westbury, NY
04.2011 - 02.2016
- Assisted customer at checkout with sales, returns and other transactions and direct customers.
- Promoted sales and recommend credit cards to qualified customers.
- Trained new associates on product knowledge and cash register.
Education
Bachelor of Science - Accounting
University of Maryland Global Campus
Adelphi, MD01.2026
Associate - Business Administration
Montgomery College
Rockville, MD01.2020
Skills
- Microsoft Word
- Customer service
- Financial analysis
- Data entry
- Team collaboration
- Time management
- Software proficiency
- Problem solving
- Excel
- Outlook
- PowerPoint
- Gmail
- Communication skills
- Product merchandising
- Complaint handling
Phone
cell, 240.781.9837
References
References available upon request.
Timeline
Customer Service Associate
Burlington Company
09.2022 - 01.2025
Customer Service Representative
Buy Buy Baby
06.2016 - 10.2017
Customer Service Associate
Marshalls
04.2011 - 02.2016
Bachelor of Science - Accounting
University of Maryland Global Campus
Associate - Business Administration
Montgomery College
Similar Profiles
Hayes GilmanHayes Gilman
HR Manager at Burlington Beer CompanyHR Manager at Burlington Beer Company
Austin ZonnevylleAustin Zonnevylle
Northeast Regional Sales Manager at Burlington Beer CompanyNortheast Regional Sales Manager at Burlington Beer Company
JAIME MUNGOJAIME MUNGO
Assistant Superintendent at Burlington County Special Services School District / Burlington County Institute of TechnologyAssistant Superintendent at Burlington County Special Services School District / Burlington County Institute of Technology
Christopher RiveraChristopher Rivera
Patient Advocacy at Fresenius Medical Care Home TherapiesPatient Advocacy at Fresenius Medical Care Home Therapies
Emmanuel Eric RascoEmmanuel Eric Rasco
Assistant Nurse Manager at Adventist HealthCare Shady Grove Medical CenterAssistant Nurse Manager at Adventist HealthCare Shady Grove Medical Center