Lernard Mcdonald Jr.

• Built relationships with customers to encourage repeat business.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.

IT Support Volunteer Assistance

• On-board and off-board employees including the provisioning and deprovisioning of users in Active Directory, Microsoft 365 (formally Office 365), VOIP telephones and other accounts and services.
• Assist with other technology related projects, deployments, and issues as directed.

• Responsible for performing routine computer maintenance and updates
• Provided support to end-users for PC related issues
• Repaired and replaced parts for PCs as needed
• Installed and maintained software on church computers
• Analyzed and troubleshooted hardware and software issues.

• Responsible for leading the team by an example
• Motivated and encouraged the team
• Helped my teammates work through issues on and off court
• Mentored the younger and inexperienced players.