Lernia Michel
Port Saint Lucie,FL
Summary
- Dedicated and energetic server/linecook with 12 years' experience, a stellar customer service record, and an exceptionally good attitude.
- Adapt at multitasking in a high-volume fast-paced work environment. Able to maintain cordial and professional working relationships with other staff supervisors and customers.
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Overview
12
12
years of professional experience
Work History
Server
Village Tavern
Alpharetta , Georgia
11.2015 - 04.2023
- Prepared cold food, sandwiches, salads, salad dressings, and condiments
- Assisted in plating of entrées for al a carte and group prix fixe menu
- Prepares all dressing, vinaigrettes and accompanying garnishes for all pantry menu items
- Sets up, maintains and breaks down prep station
- Maintained a sanitary work environment in compliance with all applicable codes and safety best practices
- Prepare restaurant tables with special attention to sanitation and order
- Attend to customers upon entrance
- Present restaurant menus and help customers select food/beverages
- Take and serve orders
- Answer questions or make recommendations for complementary products
- Collaborate with other restaurant servers and kitchen staff
- Deal with complaints or problems with a positive attitude
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
Server
Tommy Bahama
Jupiter, Florida
08.2013 - 08.2015
- Followed proper plate presentation and garnish set up for all dishes
- Stocked and maintained sufficient levels of food products at station
- Correctly and safely operated all kitchen equipment
- Cleaned, organized, and maintained walk-in and reach-in refrigerator, coolers, and dry storage
- Performed other prep duties assigned by Executive chef
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Server
Cheesecake Factory
West Palm Beach, Florida
06.2011 - 08.2013
- Set up and stocking stations with all necessary supplies
- Prepare food for service (e.g
- Chopping vegetables, butchering meat, or preparing sauces)
- Cook menu items in cooperation with the rest of the kitchen staff
- Comply with nutrition and sanitation regulations and safety standards
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Education
Associate of Science -
Georgia State University
Atlanta, GA05-2022
Skills
- Special talent for taking and executing directions
- Able to work efficiently in a team environment
- Works peacefully and efficiently under pressure
- Capable of reading and understanding basic cooking procedures
- Order delivery practices
- Team member support
- Hostess support
- Safe Food Handling
- Table resetting
- Beverage Preparation
- Daily specials memorization
- Food Running
References
References upon request
Languages
Bilingual Creole
Timeline
Server
Village Tavern
11.2015 - 04.2023
Server
Tommy Bahama
08.2013 - 08.2015
Server
Cheesecake Factory
06.2011 - 08.2013
Associate of Science -
Georgia State University