Leroy George Sr.
Arlington,TX
Summary
Adaptable and solution-focused, with knack for navigating complex processes and delivering exceptional service. Understanding of loan servicing procedures and proficient in data management and client communication. Committed to enhancing efficiency and client satisfaction through diligent and responsive service.
Overview
10
10
years of professional experience
Work History
A.V.P., Sr. Loan Servicing Operation Rep.
Bank of America
02.2022 - Current
- Manage the servicing of mortgage documents, procedures, and risk management of Custodians portfolio
- Streamlined mortgage file processing, enhancing risk management, and implementing data-driven optimization strategies for improved operational efficiency.
- Creating risk management plans, improving process techniques, and implementing new procedures
- Oversight of all Custodians Portfolio procedure and processing of request operation
Officer, Mortgage Servicing Specialist III
Bank of America
02.2019 - 02.2022
- Manage the request of mortgage documents, procedures and analyzing data of daily reports
- Responsible for the day-to-day reports data analysis, research, and resolution of varied problems
- Partnered with cross-functional teams to resolve varied operational challenges, fostering a culture of continuous improvement in mortgage services
Officer, Mortgage Servicing Specialist II
Bank of America
02.2017 - 02.2019
- Responsible for the day-to-day reports data analysis, research, and resolution of varied problems
- Developed and implemented data validation protocols, significantly reducing discrepancies and enhancing overall accuracy in mortgage servicing operations.
- Support administering defined procedures, analysis, and report generation for processing
Mortgage Servicing Specialist
Bank of America
04.2015 - 02.2017
- Supports the servicing of mortgage loans documents and processing routine request transactions
- Researching file document’s location, analyzing data requests of documents, and fulfilling daily request
- Meticulously analyzed data requests, ensuring accurate and timely fulfillment of document inquiries for mortgage loan servicing
Production Specialist
Adecco Staffing - Bank of America
01.2015 - 04.2015
- Supports the servicing of mortgage loans and processing routine request transactions
- Researching file document’s location, analyzing data requests of documents, and fulfilling daily request
Education
Bachelor of Science - Accounting
Southern New Hampshire University
Hooksett, NH06.2027
Diploma -
Ivanna Eudora Kean High School
06.1996
Skills
- Time Management
- Analytical Thinking
- Project Leadership
- Internal communications
- Strategic planning
- Procedure implementation
Timeline
A.V.P., Sr. Loan Servicing Operation Rep.
Bank of America
02.2022 - Current
Officer, Mortgage Servicing Specialist III
Bank of America
02.2019 - 02.2022
Officer, Mortgage Servicing Specialist II
Bank of America
02.2017 - 02.2019
Mortgage Servicing Specialist
Bank of America
04.2015 - 02.2017
Production Specialist
Adecco Staffing - Bank of America
01.2015 - 04.2015
Bachelor of Science - Accounting
Southern New Hampshire University
Diploma -
Ivanna Eudora Kean High School
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