Raven Miller
Columbiana,Alabama
Summary
A highly organized and hard-working individual looking for a responsible position to gain practical experience. Seeking to secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. As well as highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
LOAN SERVICING ANALYST SR
PNC
Birmingham, AL
10.2021 - Current
- Delivered prompt, knowledgeable solutions to address customers' loan service issues.
- Updated client account information and records in company databases.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Informed customers of loan application requirements and deadlines.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Collaborated with company teams to expedite loan approval processes.
- Approved or denied loan applications and explained reasoning behind decisions.
Mortgage Fulfillment Specialist II
Bbva Usa
Birmingham, AL
04.2018 - 10.2021
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Achieved productivity and accuracy standards to meet company guidelines.
- Perform residential real estate title curative tasks to remove liens, judgments, etc
- Confirm titles are clear and free with vendors to ensure “Clear to Close”
- Analyzed individual and business tax returns to verify DTI and LTV viability for loans for underwriter review
- Coordinates the ordering of appraisal, title, tax, flood and all other documentation, verification or certification required to appropriately decision the loan
Client Advocate, SPOC I
Bbva Usa
Birmingham, AL
10.2016 - 04.2018
- Assisted customers with remedies to their financial hardship by leveraging default resources from the onset of the need for assistance
- Contacted customers to answer inquiries, review options, set expectations, provide solutions and provide status updates to through the entire process as the customers dedicated, single point of contact
- Reviewed and process both short term and long-term hardship requests
- Tracked the completion of hardship packages and monitor loss mitigation trial payment plans
- Provided customer acknowledgement on foreclosure, loan account days past due, and arrange payment plans
- Collaborates with team members and other personnel to promote client success.
- Utilized client management database to record client progress and document relevant information.
Customer Service Associate
Blue Cross Blue Shield of Alabama
Hoover, AL
08.2014 - 10.2014
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Explained benefits, features and recommendations to maximize client retention.
Education
J.D. -
05.2025
Master of Science - Business Administration
06.2020
GPA: 2.9
Bachelor of Science - Criminal Justice
12.2013
GPA: 3.0
- Member of The National Society of Leadership & Success, Sigma Alpha PI 2013
Associate of Applied Science - Criminal Justice
12.2008
GPA: 3.0
Skills
- Task prioritization
- Problem Solving
- Loan File Review
- Oral and Written Comprehension
- Fraud Detection and Prevention
- Microsoft Office
- 10-Key Data Entry
- Time Management
- Verbal and Written Communication
- Decision
Certification
- Licensed Notary Public - 2022
Timeline
LOAN SERVICING ANALYST SR - PNC
10.2021 - Current
Mortgage Fulfillment Specialist II - Bbva Usa
04.2018 - 10.2021
Client Advocate, SPOC I - Bbva Usa
10.2016 - 04.2018
Customer Service Associate - Blue Cross Blue Shield of Alabama
08.2014 - 10.2014
Birmingham School of Law - J.D.,
Strayer University - Master of Science, Business Administration
Faulkner University - Bachelor of Science, Criminal Justice
T.A. Lawson State Community College - Associate of Applied Science, Criminal Justice
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