Leroy Hopes
Recovery Peer Support Specialist
Austin,TX
Summary
Compassionate Peer Support Specialist with a proven track record of fostering trusting relationships and providing empathetic guidance to clients. Committed to the well-being of peers and leveraging personal experience to create a supportive and understanding environment. Skilled in active listening and effective communication, ensuring that each individual feels heard and valued. Dedicated to empowering others on their journey toward personal growth and resilience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Property Manager
M & H Investments
10.2023 - 03.2025
- Collaborated with stakeholders to enhance marketing and tenant engagement strategies, reducing property vacancy rates.
- Ensured timely and accurate rent collection, adhering to relevant landlord and tenant regulations.
- Organized and preserved lease agreements and renewals in both digital and physical formats for efficient record-keeping.
- Addressed tenant grievances efficiently, facilitating necessary maintenance and support services.
Peer Recovery Specialist
Houston Recovery Center
07.2022 - 08.2023
- Enhanced client recovery by developing and implementing individualized peer support plans.
- Empowered clients by teaching effective communication skills, self-advocacy techniques, and coping strategies.
- Connected clients with community resources and services, fostering a strong support network for sustained recovery.
- Created a safe space for open dialogue among peers, encouraging shared experiences and mutual support during group sessions.
Career Guidance Manager and Transition Supervisor
Open Door Mission
07.2021 - 06.2022
- Fostered partnerships with employers to facilitate direct hiring opportunities for clients, enhancing their employment prospects.
- Provided guidance to clients on daily living skills and job readiness, contributing to their overall well-being and successful job placements.
- Coordinated with supervisors to evaluate client cases and develop tailored care strategies, ensuring smooth transition plans and effective administrative oversight of facility operations.
Assistant Director
True Gospel Recovery Center
02.2019 - 10.2020
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Facilitated dialogue between clients, family, and partners to provide best possible program and individualized program.
- Organized fundraising events that significantly increased budget for outreach activities.
- Delivered administrative services through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Sr. Tech Support Specialist
Vantiv now Worldpay
05.2017 - 09.2018
- Delivered comprehensive technical support, resolving a range of issues related to business credit card transactions, thereby ensuring client satisfaction and operational continuity.
- Enhanced security measures by successfully removing malicious software from credit card terminals, mitigating the risk of data breaches and financial loss.
- Improved support protocol efficiency by contributing to the refinement of repair processes and updating procedural guidelines, which promoted consistency in support actions.
Customer Service Engineer
Xerox
04.2007 - 04.2017
- Enhanced system security and data integrity by updating and patching software, mitigating vulnerability risks.
- Fostered customer relations and resolved inquiries by recommending products and services aligned with client needs.
- Amplified product knowledge among potential clients, contributing to sales growth through strategic education on product advantages.
- Achieved and surpassed operational targets by prioritizing tasks efficiently and demonstrating a strong commitment to work excellence.
Education
Associate's degree - Biblical Studies
College of Biblical Studies-Houston
Houston, TX05.2015
Certificate - Recovery Peer Support Specialist
Strategic Recovery Solutions
Houston, TX 05.2001 -
Skills
Case Management
Certification
Certified Recovery Specialist
Timeline
Property Manager
M & H Investments
10.2023 - 03.2025
Peer Recovery Specialist
Houston Recovery Center
07.2022 - 08.2023
Career Guidance Manager and Transition Supervisor
Open Door Mission
07.2021 - 06.2022
Assistant Director
True Gospel Recovery Center
02.2019 - 10.2020
Sr. Tech Support Specialist
Vantiv now Worldpay
05.2017 - 09.2018
Customer Service Engineer
Xerox
04.2007 - 04.2017
Certificate - Recovery Peer Support Specialist
Strategic Recovery Solutions
05.2001 -
Associate's degree - Biblical Studies
College of Biblical Studies-Houston