Leroy Weidauer
Greenville,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, provided IT support for end user community to build trust and loyalty. Assisted inbound customer calls with trouble-shooting of Internet Protocol issues, as well as phone issues as provided by the company. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
22
22
years of professional experience
Work History
CAE Customer Service-Paralegal
Comcast Cable Company
11.2006 - 12.2022
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided IT technical support to companies customer user community to include Internet Protocol issues. Customer provided telephone service trouble shooting issues.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Created and maintained detailed database to develop promotional sales.
System Analyst
Vengroff, Williams & Associates
09.2003 - 11.2006
- Resolved malfunctions with systems and programs through troubleshooting.
- Guided acquisition process to capture projected cost and revenue synergies and move combined organization forward.
- Enhanced interfaces to promote better functionality for users.
- Assessed business requirements to create focused solutions.
- Diagnosed, troubleshot and resolved network and system problems, as well as, desktop, telephone and printer issue within the Help Desk community.
Systems Analyst
Pameco Corporation
02.2001 - 12.2003
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Recommended specific IT products to end users community based on unique technical requirements of each.
- Provided Desktop Support to entire nationwide company to trouble shoot computer, laptop, mobile phone and in house telephone systems, as well as, printer troubleshooting.
Education
Travel And Tourism - Travel And Tourism With Computer Study
12.1981
Skills
- Training and Development
- Customer Relations
- Information Extraction
- Data Evaluation
- Active Listening
- POS Inventory System Operation
- Customer Relationship Management
- Customer Account Management
- Inbound Customer Service
- Customer Inquiries
- Microsoft Office
- Special Requests
- Problem Resolution
- Traffic Flow
Timeline
CAE Customer Service-Paralegal - Comcast Cable Company
11.2006 - 12.2022
System Analyst - Vengroff, Williams & Associates
09.2003 - 11.2006
Systems Analyst - Pameco Corporation
02.2001 - 12.2003
Parks College - Travel And Tourism , Travel And Tourism With Computer Study
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