Leroy Muhammad Rich
Philadelphia,PA
Summary
An ambitious and dedicated individual with over 40 years of community engagement from activism to mediation to crisis intervention and investigations. Innovative in developing unique solutions targeted to precise needs of each individual case. Attentive in hearing all viewpoints and working closely with disputants to deliver mediation and solutions based on communication and cooperation.
Overview
51
51
years of professional experience
Work History
Regional Director (Conflict Mediator)
10,000 Fearless
05.2017 - Current
- Attended weekly meetings to discuss and optimize strategies.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
- Visited sites periodically to view service levels and adherence to global service standards.
- Increased staff performance 25% by actively engaging in and observing day-to-day activities.
- Established calm environment for dispute settlement, utilizing conflict resolution techniques to reach agreements to contentious issues.
- Conducted individual meetings between parties, utilizing empathetic listening skills and documenting relevant details.
- Established professional lines of communication, supporting individual interests and achieving legal justice.
- Self-motivated, with strong sense of personal responsibility.
Chairman, Board of Directors
Black Male Community Council
02.2020 - Current
- Led organization in setting goals and strategies.
- Negotiated and resolved conflicts between organization leaders of 10 organizations
- Contributed to values, goals and strategic vision of organization.
- Chaired shareholder meetings, disseminating information, and fielded questions.
- Managed workflow and calendars of Chairman's office to support meeting planning and development.
- Provided recommendations on board of directors on group's effectiveness, actions, and future plans.
- Developed innovative approaches to problem-solving, leveraging resources and driving results to over 1,000 men and boys..
- Cultivated company-wide culture of innovation and collaboration.
- Established and maintained strong relationships with customers, vendors and partners.
- Managed financial, operational and human resources to optimize business performance.
Professional Musician
Groove Merchant
02.1973 - Current
- Toured with successful bands, providing professional, punctual backing support.
- Built networks with local musicians to provide session support for hundreds of gigs and events local and international.
- Transposed music to alternate keys with speed and accuracy.
- Scheduled rehearsals with other musicians and bands..
- Conducted ensemble at rehearsals and during both live and recorded performances.
- Applied knowledge of harmony, melody, rhythm and voice production to individualize presentations and maintain audience interest.
- Composed and arranged music and recorded music in studios for radio, film, or television.
- Practiced guitar chords and scales to maintain full proficiency with each piece of equipment.
Customer Service Specialist
SEPTA
03.1991 - 05.2022
- Maintained 90 to 100% customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
Skills
- Stakeholder Relations
- Meeting Leadership
- Public Relations
- Meeting Oversight
- Special Events Performances
- Business Development and Planning
- Project Management
- Critical Thinking
- Time Management
- Positive Reinforcement Methods
Accomplishments
- I am among the founding members of the Black Male Community Council of Philadelphia(BMCC PHILLY) founded in 2018.
- I have mediated peaceful relations between feuding sides of Richard Allen and Penn townhouse complexes (homicides down to 0 between the 2 groups those that have occurred were from outside entities)
- In 2019, I presented city wide employment opportunities, training, and resources to individuals between the ages of 15 and 35 at the North Philly Branch of the Salvation Army and the West Oak Lane Charter School .
- I have assisted from day one( May 2020 ) with F.U.M.P Families of Unsolved Murders Project (Philadelphia ) volunteering in the investigations of unsolved murders alongside its investigators working with Philadelphia Police Department homicide investigators and P.A Office of Attorney General and other Law Enforcement entities in the region.
- I assemble and direct mediator trainers for the organization, Philly Truce, and remain the Chief Mediator, called upon for both live and virtual sessions with potentially lethal combatants.
- Among other things I have the honor of being a two term grantee of the Philadelphia Office of Violence Prevention ( O.V.P.) grants issued in the year 2019 and 2020
- I have extensive training in disaster preparedness attending training sessions nearly yearly in designated cities across the state
Organizations
- Families of Unsolved Murder Project (FUMP)
- Philadelphia Truce
- Black Male Community Council
- 10,000 Fearless
Timeline
Chairman, Board of Directors
Black Male Community Council
02.2020 - Current
Regional Director (Conflict Mediator)
10,000 Fearless
05.2017 - Current
Customer Service Specialist
SEPTA
03.1991 - 05.2022
Professional Musician
Groove Merchant
02.1973 - Current
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