Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lesa Emmons

Syracuse,NY

Summary

Qualified professional with proven ability to accurately and efficiently fill medication prescriptions while adhering to safety and quality control. Experienced in delivering excellent customer service, resolving issues and managing inquiries. Skilled in working collaboratively with other healthcare professionals to provide excellent patient care.

Driven Pharmacy Technician with 13 years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.

Overview

29
29
years of professional experience

Work History

Pharmacy Team Leader

Wegmans Food Markets, Inc
05.2006 - Current
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Maintained appropriate drug records and completed reports as necessary.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Resolved third-party billing, computer system and customer service issues.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Developed and implemented improvements to pharmacy organization system.
  • Coordinated filling of more 1000 daily prescriptions in high-volume pharmacy environment.

Front End Manager

Wegmans Food Supermarkets Inc.
01.1996 - 05.2006
  • Maintained strong customer relations and effective customer service standards.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Prepared weekly employee work schedules for over 150 employees to meet operational needs.
  • Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Evaluated employee performance and made recommendations for improvements.

Customer Service Desk Manager

Wegmans Food Markets, Inc
09.1994 - 01.1996
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Monitored service staff performance and provided feedback for improvement.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.

Education

GED -

Henninger High School
Syracuse, NY
06.1985

Skills

  • Staff Training, Overseeing Technicians
  • Insurance Claim Processing
  • Resolving Complaints
  • Insurance Coordination
  • Maintaining Records
  • Pharmaceutical Calculations
  • Documentation Skills
  • Direct Order Entry
  • Medicare and Medicaid Processes
  • Calculating Doses
  • Supply Ordering

Timeline

Pharmacy Team Leader

Wegmans Food Markets, Inc
05.2006 - Current

Front End Manager

Wegmans Food Supermarkets Inc.
01.1996 - 05.2006

Customer Service Desk Manager

Wegmans Food Markets, Inc
09.1994 - 01.1996

GED -

Henninger High School

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Lesa Emmons