LESA OLIVER
Charlotte,NC
Summary
Licensed Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. Esthetician certified in permanent cosmetic procedures. Experience includes skin care facials, waxing, peels, acne treatments and microdermabrasion. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly Cosmetologist with 12 years of experience. Exceptional knowledge of modern makeup and haircare trends with outstanding attention to detail and commitment to individualized client care. Dedicated to maintaining clean and professional workspaces for customer comfort.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Esthetician
EUROPEAN WAX CENTER
Boardman, OH
09.2020 - 05.2022
- Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Consistently met or surpassed monthly sales goals by promoting exclusive promotions or limited-time offers effectively to clients.
- Advised clients on proper home-care regimens.
- Cleansed, exfoliated and moisturized customer skin.
Work Study Student
RAPHAEL'S SCHOOL OF BEAUTY CULTURE
Boardman, OH
04.2017 - 07.2019
- Enhanced campus-wide communication by distributing promotional materials and event flyers.
- Assisted in the planning and execution of campus events, resulting in increased student engagement.
- Provided administrative support to staff members, improving office efficiency and organization.
- Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
- Completed various data entry tasks accurately and efficiently, contributing to overall office productivity.
- Developed excellent customer service skills through interactions with diverse populations within the university community.
- Utilized strong time management skills to balance multiple responsibilities effectively while maintaining high-quality results.
Education
ASSOCIATES DEGREE - Cosmetology Education
EAST HIGH SCHOOL, AKRON, OH, US
Akron, OH06.2011
Skills
- Client Needs Assessment
- Skin Rejuvenation
- Proficient in Eyebrow and Lash Tinting
- Waxing and Laser Hair Removal
- Cosmetology
- Sanitation and sterilization
- Customer Service
- Facial and Scalp Massage
- Therapeutic Massages
Certification
COSMETOLOGY
Timeline
Esthetician
EUROPEAN WAX CENTER
09.2020 - 05.2022
Work Study Student
RAPHAEL'S SCHOOL OF BEAUTY CULTURE
04.2017 - 07.2019
ASSOCIATES DEGREE - Cosmetology Education
EAST HIGH SCHOOL, AKRON, OH, US