Lesely Gregson
Monroeville,AL
Summary
I am a highly motivated individual. I am a people person that never meets a stranger. I am goal oriented that strives to do the best possible. I work well with others while pushing them to get the job done. I am a team player and enjoy helping others to reach their goals. I am proficient in dealing with customers. As a previous receiver time management was key to being successful along with being self motivated.
Overview
9
9
years of professional experience
Work History
BC (Business Contact)
Apollo Express
Evergreen, Alabama
04.2025 - 07.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Dispatch drivers on routes.
- Track missing packages.
- Review safety videos.
911 Dispatcher
Monroe County Sheriff's Office
Monroeville, Al
11.2024 - 04.2025
- Managed emergency calls with urgency and clarity during high-pressure situations.
- Coordinated response efforts between police, fire, and medical services effectively.
- Maintained accurate records of calls, responses, and outcomes for operational review.
- Evaluated incoming data to prioritize dispatch operations based on urgency levels.
Logistics Specialist
Express One INC
Brewton, Alabama
07.2024 - 11.2024
- Developed and maintained relationships with vendors to ensure timely delivery of materials.
- Organized and managed the inventory of all incoming and outgoing shipments.
- Coordinated and monitored the transportation of goods between warehouses, customers, vendors, and other locations.
- Negotiated rates with carriers to optimize efficiency in shipping processes.
- Utilized software programs to track shipments from origin to destination.
- Processed invoices for payment in a timely manner according to established procedures.
- Communicated regularly with customers regarding their orders status.
- Assisted in troubleshooting any problems that may arise during the delivery process.
- Identified areas for improvement within the logistics department and recommended solutions.
- Managed daily activities of staff responsible for order fulfillment and distribution services.
- Monitored and organized logistics documents, bills of lading, delivery receipts, packing lists and load tags.
- Kept deliveries on track and provided timely status updates.
- Communicated with customers and management to report delays, emergencies, weather challenges and carrier schedule changes.
- Scheduled shipments to customer warehouses via in-house tracking system.
- Relayed information between drivers and recipients regarding ETA and potential delays.
Assistant Store Manager
Tractor Supply Company
Demopolis, Alabama
02.2024 - 07.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Coordinated with vendors to secure product availability at competitive prices.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Transportation Dispatcher
Billy Barnes Enterprise
Monroeville, AL
10.2023 - 01.2024
- Assigned vehicles to drivers based on the type of goods being transported.
- Monitored drivers' progress and updated customers on their shipment status.
- Communicated with third-party logistics providers regarding pick-up and delivery times and locations.
- Verified that all required documents were received prior to dispatch.
- Provided support to drivers in regards to directions, paperwork.
- Researched alternate routes when necessary due to traffic or road conditions.
- Coordinated schedules with drivers, customers and vendors to ensure timely deliveries.
- Investigated any customer complaints or issues relating to service levels or quality assurance standards.
- Scheduled preventive maintenance for fleet vehicles in order to minimize downtime.
- Tracked all shipments using GPS technology in order to provide real-time updates.
- Reviewed safety protocols with drivers prior to each dispatch in order to ensure safe operations.
- Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
- Supervised employees to ensure that cargo shipments were transported accurately to and from specified locations while adhering to safety standards.
- Effectively resolved complaints by working closely with customers.
- Responded to customer messages in regards to delivery issues.
- Maintained, diagnosed and troubleshoot trucking issues that arose while in field.
- Dispatched drivers to meet daily delivery needs for company customers.
Transportation Dispatcher
Boyd Bros Transportation
Clayton, AL
03.2023 - 09.2023
- Monitored drivers' progress and updated customers on their shipment status.
- Coordinated schedules with drivers, customers and vendors to ensure timely deliveries.
- Researched alternate routes when necessary due to traffic or road conditions.
- Provided support to drivers in regards to directions, paperwork.
- Communicated with third-party logistics providers regarding pick-up and delivery times and locations.
- Investigated any customer complaints or issues relating to service levels or quality assurance standards.
- Organized special requests from customers such as oversized loads or hazardous materials transports.
- Tracked all shipments using GPS technology in order to provide real-time updates.
- Reviewed safety protocols with drivers prior to each dispatch in order to ensure safe operations.
- Assigned vehicles to drivers based on the type of goods being transported.
- Effectively resolved complaints by working closely with customers.
- Assessed various driving routes and identified best paths to maximize productivity and cost-efficiency.
- Optimized delivery routes, taking into account traffic, road conditions and other factors.
Transportation Dispatcher
Central Oregon Trucking Company
Redmond, OR
11.2020 - 03.2023
- Monitored drivers' progress and updated customers on their shipment status.
- Assigned vehicles to drivers based on the type of goods being transported.
- Coordinated schedules with drivers, customers and vendors to ensure timely deliveries.
- Researched alternate routes when necessary due to traffic or road conditions.
- Provided support to drivers in regards to directions, paperwork.
- Maintained accurate records of daily activities including dispatches, driver logs and other pertinent information.
- Verified that all required documents were received prior to dispatch.
- Ensured compliance with Federal Motor Carrier Safety Regulations.
- Communicated with third-party logistics providers regarding pick-up and delivery times and locations.
- Investigated any customer complaints or issues relating to service levels or quality assurance standards.
- Prepared invoices for billing purposes after confirming completeness of deliveries.
- Scheduled preventive maintenance for fleet vehicles in order to minimize downtime.
- Tracked all shipments using GPS technology in order to provide real-time updates.
- Reviewed safety protocols with drivers prior to each dispatch in order to ensure safe operations.
- Checked paperwork prior to dispatching crew members to maintain accuracy.
- Supervised employees to ensure that cargo shipments were transported accurately to and from specified locations while adhering to safety standards.
- Effectively resolved complaints by working closely with customers.
- Optimized delivery routes, taking into account traffic, road conditions and other factors.
- Trained and evaluated employees to ensure work performance met company standards.
- Dispatched drivers to meet daily delivery needs for company customers.
- Advised personnel about accidents, weather conditions or other hazards.
Receiver
Tractor Supply
Monroeville, AL
02.2016 - 11.2020
- Received and verified incoming shipments for accuracy of items, quantities, and condition.
- Assisted in unloading trucks and stocking shelves with received merchandise.
- Processed returns to vendors and maintained accurate records of all returned items.
- Maintained inventory of stock on hand by tracking materials received and distributed.
- Operated forklift safely to move products around the warehouse.
- Checked orders against invoices to ensure accuracy before releasing them from the warehouse.
- Cleaned and organized work areas, equipment, and storage facilities as needed.
- Operated computerized inventory control systems to track product movement throughout facility.
- Utilized RF scanner to accurately record item locations in the warehouse database system.
- Performed regular cycle counts to maintain accuracy of inventory levels.
- Provided customer service support by responding promptly to inquiries regarding order status or other matters.
- Adhered strictly to safety regulations while operating machinery or handling hazardous materials.
- Resolved customer complaints quickly in a professional manner ensuring customer satisfaction.
- Tracked expiration dates on perishable items such as food items, medications, removing outdated products from circulation.
- Participated in physical inventories when required by counting parts, supplies, and equipment.
- Ensured that all safety protocols were followed at all times while working in the warehouse environment.
- Put merchandise in assigned area, added tags and secured larger pieces as required.
- Organized storage areas to maximize movement and minimize labor.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Maintained work areas and kept organized.
- Placed products and rotated stock per established standards.
- Utilized correct and safe operating procedures when using equipment such as forklifts and pallet jacks to load, unload and move materials.
- Liaised with vendor representatives to rectify damages and shortages.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped with purchases and signed customers up for rewards program.
Education
Dog Obedience Instructor -
Penn Foster Career School
Scranton, PA03-2014
Certified Pet Groomer -
Penn Foster Career School
Scranton, PA06-2012
High School Diploma -
Excel High School
Excel, AL05-2003
Skills
- Transportation Management
- Issue Resolution
- Telephone Etiquette
- Quality Assurance
- Farm Knowledge
- Pet knowledge
- Customer service knowledge
- Experience with forklift/ pallet jack
- Team Collaboration
- Company Procedures
- Quality Assurance Standards
- Conflict Resolution Techniques
- Critical Decision-Making
- Customer Relations
- Product Knowledge
- Follow-Up Skills
- Critical Thinking
- Positive and Professional
- Documentation skills
- Resolving Problems
Timeline
BC (Business Contact)
Apollo Express
04.2025 - 07.2025
911 Dispatcher
Monroe County Sheriff's Office
11.2024 - 04.2025
Logistics Specialist
Express One INC
07.2024 - 11.2024
Assistant Store Manager
Tractor Supply Company
02.2024 - 07.2024
Transportation Dispatcher
Billy Barnes Enterprise
10.2023 - 01.2024
Transportation Dispatcher
Boyd Bros Transportation
03.2023 - 09.2023
Transportation Dispatcher
Central Oregon Trucking Company
11.2020 - 03.2023
Receiver
Tractor Supply
02.2016 - 11.2020
Dog Obedience Instructor -
Penn Foster Career School
Certified Pet Groomer -
Penn Foster Career School
High School Diploma -
Excel High School