Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Leshea Jointer

Germantown,MD

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

5
5
years of professional experience

Work History

Account Specialist

Discover Financial Services, DFS
10.2022 - Current
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Streamlined account management processes for increased efficiency and accuracy in financial reporting.
  • Collaborated with sales team to upsell products and services, resulting in higher revenue generation.
  • Developed customized financial solutions for clients, addressing their unique needs and concerns.

Guest Services Associate

TopGolf
10.2021 - 08.2023
  • Greeted and served guests while promoting positive, memorable experiences throughout the shift.
  • Communicated and encouraged adherence to safety rules to prevent injuries and mishaps.
  • Handled payments
  • Maintained a clean and welcoming environment for guests, ensuring an enjoyable experience during their visit.

Server

Cheesecake Factory
10.2018 - 08.2021
  • Served guests and ensured a wonderful dining experience by developing rapport and creating an environment where absolute guest satisfaction is the highest priority.
  • Occasionally helped with carryout orders.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Education

Associate of Science - Preclinical Nursing

Montgomery College
Takoma Park, MD
12.2021

High School Diploma -

Paint Branch High School
Burtonsville, MD
06.2016

Skills

  • Customer Service/support
  • Exceptional communication
  • Empathy and understanding
  • Tourism industry familiarity
  • Professional demeanor
  • Adaptability and flexibility
  • Strong multitasking
  • Check Payment Processing
  • Efficient and Detail-Oriented
  • Creative Problem Solving
  • Upbeat and Positive Personality
  • Data Entry skills

References

Dasia Jones (Coworker) : 240- 946-1080

Christi Tyler (Supervisor) : 602-599-6141

Amad Allgood (Previous Supervisor): 240-461-4402

Timeline

Account Specialist

Discover Financial Services, DFS
10.2022 - Current

Guest Services Associate

TopGolf
10.2021 - 08.2023

Server

Cheesecake Factory
10.2018 - 08.2021

Associate of Science - Preclinical Nursing

Montgomery College

High School Diploma -

Paint Branch High School
Leshea Jointer