Malique Bennett
Clifton Heights,PA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Efficient at repurposing information for purposes of outreach, engagement, & understanding of services.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Representative
State Farm Insurance (Agency)
Aldan, PA
08.2023 - Current
- Managed over 2000+ client accounts to ensure comprehensive understanding of insurance products and services.
- Streamlined invoice and billing processes for clients, making transactions smoother and less time-consuming.
- Developed tailored insurance solutions based on client assessments and needs analysis.
- Trained new representatives on product knowledge, compliance regulations, and customer service protocols.
Store Associate
Target Corporation
Pittsburgh, PA
10.2021 - 06.2023
- Provided assistance with cashiering, store organization, & customer problem resolution
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
Admissions Ambassador
Carnegie Mellon University
Pittsburgh, PA
09.2019 - 06.2023
- Hosted information sessions for purposes of assisting prospective students in understanding admissions processes
- Outreached to new students domestically & internationally to help with onboarding & financial aid upon assistance
- Facilitated campus tours, showcasing academic programs and student life to prospective students.
Cashier
Chipotle
Philadelphia, PA
08.2017 - 08.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and assisted with daily financial reports.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
Outreach Assistant
Agatston Urban Nutrition Initiative
Philadelphia, PA
06.2014 - 07.2017
- Coordinated community outreach programs to promote nutritional education and resources.
- Repurposed educational materials to enhance understanding of nutrition to diverse groups.
- Assisted in organizing workshops and events, fostering community engagement and participation.
- Organized and led workshops that effectively educated the community about various topics relevant to organization''s mission.
Education
Certificate of Music Performance -
Carnegie Mellon University
Pittsburgh, PA01-2022
Bachelor of Fine Arts -
Carnegie Mellon University
Pittsburgh, PA01-2022
Skills
- Customer Service/Support
- Client Relations
- CRM Software
- Salesforce
- Microsoft Office/G-Suite
- Account Management
- Information Management (General/PII)
- Communication
- Sales/Soliciting
- Outreaching
- Problem Solving
- Presentation
Certification
PA Insurance Licenses:
License - Property, Casualty & Allied Lines
License - Life, Health, & Allied Lines
Timeline
Account Representative
State Farm Insurance (Agency)
08.2023 - Current
Store Associate
Target Corporation
10.2021 - 06.2023
Admissions Ambassador
Carnegie Mellon University
09.2019 - 06.2023
Cashier
Chipotle
08.2017 - 08.2018
Outreach Assistant
Agatston Urban Nutrition Initiative
06.2014 - 07.2017
Certificate of Music Performance -
Carnegie Mellon University
Bachelor of Fine Arts -
Carnegie Mellon University