Summary
Overview
Work History
Education
Skills
Websites
Certification
Additional Information
Timeline
Generic

Patricia Young-Boseman

Washington,DC

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Education Account Manager

Microsoft Corporation
01.2018 - 01.2023
  • Managed a portfolio of 45+ accounts, cultivating relationships with colleges, universities, and K-12 customers.
  • Transitioned K-12 institutions from Apple to Microsoft devices by establishing and maintaining long-term connections with their information technology (IT) directors.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Oversaw new business development to generate sales leads, negotiate client pricing, and forecast revenue.
  • Educated clients on new products or services to increase customer engagement with the brand.
  • Established a network of internal partners to facilitate cross-selling and up-selling of Microsoft 365 and Azure.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Consistently achieved or exceeded sales targets and gained recognition as a top contributor.
  • Set clear sales goals to identify activities and behaviors to advance the sales process and close deals.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Awarded Impact Player FY23 for exceptional job performance, vision, leadership skills, and outstanding contributions to the company's bottom line.

Product Advisor | Business Lead

Microsoft Corporation
01.2014 - 01.2018
  • Managed all facets of product consultation, advising customers on the expected return on investment (ROI) while continuously outperforming company goals.
  • Designed and led 200+ customer-facing workshops, training business customers interested in initiating or expanding their relationship with Microsoft.
  • Boosted customer satisfaction by providing tailored product recommendations and personalized solutions.
  • Leveraged technical expertise to support and guide customers on effectively using products and services
  • Identified opportunities for upselling additional products or services during interactions with existing customers, resulting in increased revenue generation.
  • Enhanced sales performance through the development of effective sales strategies and comprehensive product knowledge.
  • Consistently achieved sales metrics, providing customers with a complete solution experience aligned with their needs.


Special Projects Coordinator

Downtown DC Business Improvement District
01.2011 - 06.2014
  • Collaborated with operations on fundraising ideas and opportunities.
  • Conducted research and gathered key information for use in upcoming project planning.
  • Enhanced community engagement by developing and implementing various outreach programs.
  • Coordinated cross-functional teams for successful project completion, fostering collaboration and teamwork.
  • Strengthened relationships with local organizations through strategic partnerships and collaborations.
  • Collaborated closely with stakeholders to establish clear objectives aligned with their unique needs while maintaining alignment with organizational goals.

Education

Some College (No Degree) - Programming

George Washington University
Washington, DC

Some College (No Degree) - Programming

Strayer University
Washington, DC

Skills

  • Consultative and Solution Selling
  • Account Management/Retention
  • Dynamics 365 CRM
  • SaaS/IaaS/PaaS
  • New Client Acquisition
  • Customer Service/Support
  • RFP/BID
  • Microsoft Office
  • Cross-selling/Up-selling
  • Relationship Building
  • Cross-Functional Collaboration
  • Change Management
  • Account Servicing
  • Trend Forecasting
  • Converting Leads
  • Account Management

Certification

  • Microsoft Certified: Azure AI Fundamentals, Microsoft, 2023
  • Microsoft Certified: Azure Fundamentals, Microsoft, 2023
  • Lean Six Sigma Yellow Belt Certification, Six Sigma Global Institute, 2021
  • Prosci Change Management ADKAR Certification, Prosci, 2021
  • Microsoft Global Challenger/Sales, Microsoft, 2017
  • Lean Six Sigma Green Belt Certificate of Achievement, Villanova University, 2017
  • Digital Marketing on Coursera, University of Illinois-Urbana, 2016

Additional Information

Association of Change Management Professionals (ACMP), ,

Coursework in programming at George Washington University and Strayer University,

Volunteer Work : Food and Friends & Wreaths Across America

Timeline

Senior Education Account Manager

Microsoft Corporation
01.2018 - 01.2023

Product Advisor | Business Lead

Microsoft Corporation
01.2014 - 01.2018

Special Projects Coordinator

Downtown DC Business Improvement District
01.2011 - 06.2014

Some College (No Degree) - Programming

George Washington University

Some College (No Degree) - Programming

Strayer University

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Patricia Young-Boseman