Leshonda Forrest
Columbia,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Knowledgeable and dedicated customer service professional with extensive experience in [hospital] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Safety Attendant
Novant Health, Inc
Huntersville, NC
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Watched max 2 patients at an time .
Guest Services Representative II
Novant Presbyterian Medical Center
Huntersville, NC
02.2020 - 01.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Radiology Assistant
Lexington Medical Center
Columbia, SC
01.2017 - 02.2019
- Maintained accurate logs of equipment deliveries and patient trips and submitted documentation at end of shift.
- Warmly greeted patients and visitors and made each feel welcome.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Nutrition Assistant
Lexington Medical Center
West Columbia, SC
07.2016 - 01.2017
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections and purchases.
Hostess-Shift supervisor
Palmetto Richland
Columbia, SC
05.2011 - 08.2014
- Monitored food preparation, production and plating for quality control.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Controlled food costs and managed inventory.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Cashier
Kroger Stores
Columbia, SC
10.2013 - 06.2014
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
High School Diploma - General
Lower Richland High School
Hopkins, SC05.2011
Skills
- Critical Thinking
- Troubleshooting and Diagnostics
- Equipment Dismantling
- Relationship Building
- Microsoft Office
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Excellent Attention to Detail
- Administrative and Office Support
- Patient and Empathetic
Additional Information
- Full-time , Authorized to work in the US for any employer, Willing to relocate: Anywhere
Certification
- First Aid/CPR Certified
Timeline
Guest Services Representative II
Novant Presbyterian Medical Center
02.2020 - 01.2022
Radiology Assistant
Lexington Medical Center
01.2017 - 02.2019
Nutrition Assistant
Lexington Medical Center
07.2016 - 01.2017
Cashier
Kroger Stores
10.2013 - 06.2014
Hostess-Shift supervisor
Palmetto Richland
05.2011 - 08.2014
Safety Attendant
Novant Health, Inc
High School Diploma - General
Lower Richland High School