Lesia Andrade
Vista
Summary
Experienced customer service and sales professional with over 20 years of expertise across industries, including retail, food services, and utilities. Proficient in resolving customer inquiries, managing accounts, and fostering client relationships. Skilled in administrative support, inventory management, and document proofreading. Dedicated to delivering exceptional service, with strong organizational and multitasking abilities.
Overview
36
36
years of professional experience
Work History
Customer Service Representative
EcowaterSoCal
07.2021 - 11.2023
- Handled customer service and sales, managing incoming calls and resolving inquiries about product functionality and equipment
- Conducted collections calls and managed accounts for overdue payments
- Maintained detailed product knowledge to answer customer questions effectively
Customer Service Associate
Albertsons
08.2019 - 01.2020
- Resolved customer complaints and addressed product concerns with professionalism
- Processed money orders, Western Union transactions, and operated the cash register
- Managed customer returns, ensured store organization, and complied with product date regulations
- Supported customers’ shopping needs and contributed to a positive team environment
Sales Representative
The Futon Shop
10.2017 - 07.2018
- Delivered exceptional sales and customer service for natural futons, mattresses, and sofa beds
- Demonstrated products, generated quotes, and closed sales in La Jolla and San Marcos showrooms
- Managed store operations, including opening, closing, and daily deposits
- Provided phone and live chat support for customers nationwide, answering product inquiries and offering shipping estimates
Nutrition Assistant
San Marcos Unified School District
04.2016 - 04.2017
- Ensured sanitary conditions by cleaning equipment and supplies
- Operated food service equipment for meal preparation
- Monitored and maintained food inventory to minimize waste and ensure proper quantities
- Inspected food quality and maintained safe, organized facilities
Sales Associate
Macy’s
03.2016 - 10.2016
- Built strong customer relationships by understanding needs and providing personalized solutions
- Maintained sales floor presentations and ensured fitting rooms were organized
- Handled returns professionally and achieved personal sales and reward goals
- Delivered exceptional service with a positive and enthusiastic attitude
Occupational Safety and Health Trainer
Southern California Edison
06.2010 - 10.2013
- Coordinated appointments, managed calendars, and maintained work order packages
- Created, proofread, and edited documents, including PowerPoint presentations, Excel spreadsheets, and SAP reports
- Developed and implemented improved office procedures and systems
- Provided training and growth opportunities for administrative staff
Records Customer Service Assistant
Southern California Edison
09.1987 - 06.2010
- Tracked staff assignments and coordinated interdepartmental activities
- Prepared memos, reports, and confidential correspondence
- Proofread documents for grammar, formatting, and overall quality
- Recommended improvements to written communications and document processes
Education
Communications
National University
01.2013
General Education
Palomar College
01.1997
Certified Nursing Assistant (CNA) Certification - undefined
MiraCosta College
01.1988
Skills
- Customer Service and Sales Expertise
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong Organizational and Multitasking Abilities
- Live Chat and Phone Support Experience
- Inventory Management and Compliance
- Document Proofreading and Editing
Timeline
Customer Service Representative
EcowaterSoCal
07.2021 - 11.2023
Customer Service Associate
Albertsons
08.2019 - 01.2020
Sales Representative
The Futon Shop
10.2017 - 07.2018
Nutrition Assistant
San Marcos Unified School District
04.2016 - 04.2017
Sales Associate
Macy’s
03.2016 - 10.2016
Occupational Safety and Health Trainer
Southern California Edison
06.2010 - 10.2013
Records Customer Service Assistant
Southern California Edison
09.1987 - 06.2010
General Education
Palomar College
Certified Nursing Assistant (CNA) Certification - undefined
MiraCosta College
Communications
National University
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