Lesia Bowers
Shelbyville
Summary
Experienced customer service professional with an extensive background in accounting, analytics, and problem-solving. Proven track record of performing work ethically while maintaining the integrity of all customer and financial data.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Service
City of Moreno Valley Electric Utility
03.2024 - 01.2026
- Developed systems to ensure an efficient customer service experience.
- Responsible for the planning and implementation of the annual public power customer service appreciation event.
- Oversee customer service operations, call center activity, credit, collections, and administration of contracts related to billing and customer information systems.
- Responsible for maintaining financial stability through budget development, rate application, and policy implementation.
- Responsible for the resolution of customer inquiries or problems related to bills and services.
Senior Accountant
City of Moreno Valley Electric Utility
Moreno Valley
10.2015 - 03.2024
- Oversaw monthly financial reconciliations, general ledger account reconciliations, monthly journal entries.entries, and daily cash and A/R receipt JE's.
- Prepare and monitor operating and capital project budgets.
- Capitalize infrastructure assets according to City policy and FERC (Federal Energy Regulatory Commission) guidelines and accounting.
- Prepare staff reports, RFQ's, contracts and purchase orders when necessary.
- Approve invoice batches and purchase orders for G/L account and budget.
- Prepare monthly financials and benchmarks for staff and other agencies.
- File quarterly returns and reports for CSD and California Department of Tax and Fee administration.
- Develop revenue and expenditure projections and cash flow analyses.
Senior Accountant
City of Moreno Valley
Moreno Valley
08.2011 - 10.2015
- Responsible for bank reconciliation for all City accounts, review and approve all City journal entries, budget adjustments and purchase requisitions for department.
- Monthly reporting for diesel fuel, grants, deferred and unearned revenue.
- Quarterly review and reporting for MSHCP and TUMF fees.
- Capitalize and manage all City assets in financial system.
- Yearend cash audits and physical inventory of City assets.
- Assist with annual audit and prepare schedules and work papers.
Accountant and Management Analyst
City of Hesperia
Hesperia
05.1999 - 08.2011
- Responsible for all journal entries, month end processes, bank reconciliations, and cash flow analysis.
- Prepared and reviewed department budgets.
- Supervised warehouse staff and performed annual physical count and audit of inventory.
- Capitalized City assets in financial system following City policy.
- Participated in annual audit and assist in statement preparation.
- Interim Purchasing Supervisor (6 months)
- Customer Service for Hesperia Water District
Education
Associate of Science - Accounting
Rio Hondo College
Whittier, CA05.2018
Associate of Science - Business Administration
Rio Hondo College
Whittier, CA05.2018
Certificate in Governmental Accounting - Governmental Accounting
University of California, Riverside
Riverside, CA01-2009
Skills
- Customer service and engagement
- Problem Resolution
- Credit and collections
- Contract, policies, and procedures compliance
- Problem solving
- Revenue and expenditure projection
- Accounting, budgeting, and financial statement review
Certification
Certified Emergency Response Team from OES
Timeline
Customer Service
City of Moreno Valley Electric Utility
03.2024 - 01.2026
Senior Accountant
City of Moreno Valley Electric Utility
10.2015 - 03.2024
Senior Accountant
City of Moreno Valley
08.2011 - 10.2015
Accountant and Management Analyst
City of Hesperia
05.1999 - 08.2011
Associate of Science - Accounting
Rio Hondo College
Associate of Science - Business Administration
Rio Hondo College
Certificate in Governmental Accounting - Governmental Accounting
University of California, Riverside