Lesia Skaggs
Portsmouth,OHIO
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Waitress
Pizza Pub
11.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Insurance Agent
Glockner
02.2023 - 08.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Shift Manager
McDonald's
02.2018 - 02.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Store Manager
CHECK INTO CASH Merced
04.2015 - 02.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
Education
Associate Of Applied Science - Medical Assistant
Daymar
Portsmouth, OH03.2015
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Relationship management
Timeline
Waitress
Pizza Pub
11.2024 - Current
Insurance Agent
Glockner
02.2023 - 08.2023
Shift Manager
McDonald's
02.2018 - 02.2025
Store Manager
CHECK INTO CASH Merced
04.2015 - 02.2018
Associate Of Applied Science - Medical Assistant
Daymar
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