Lesia Ware
GREENWOOD,MS
Summary
Dynamic Loan Manager with proven success at Quick Cash Financial Services, enhancing customer satisfaction through effective communication and streamlined loan processing. Expert in loan underwriting and risk assessment, I foster strong client relationships while ensuring compliance with regulations. Recognized for reducing processing times and implementing successful marketing strategies to boost lead generation.
Overview
25
25
years of professional experience
7
7
Loan Manager/Tax Preparer
Work History
Loan Manager
Quick Cash Financial Services
07.2016 - Current
- Enhanced customer satisfaction with timely and accurate loan assessments, providing clear communication throughout the process.
- Reduced loan processing time by implementing efficient workflow management systems.
- Ensured compliance with federal regulations by maintaining up-to-date knowledge of lending guidelines and consistently updating company policies.
- Improved loan approval process efficiency by streamlining documentation and application procedures.
- Implemented comprehensive marketing campaigns targeting prospective borrowers in need of financing solutions, generating increased leads for the business.
- Developed strategies for effective risk assessment, minimizing default rates on loans issued.
- Strengthened relationships with clients by providing personalized service and addressing concerns promptly.
Loan Manager
Express Check Advance
03.2006 - 07.2016
- Enhanced customer satisfaction with timely and accurate loan assessments, providing clear communication throughout the process.
- Maintained a strong understanding of market trends and competitor offerings, allowing for the strategic positioning of products to attract new customers while retaining existing ones.
- Ensured compliance with federal regulations by maintaining up-to-date knowledge of lending guidelines and consistently updating company policies.
- Developed strategies for effective risk assessment, minimizing default rates on loans issued.
- Strengthened relationships with clients by providing personalized service and addressing concerns promptly.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
Loan Manager/Income Tax Preparer
Fast Cash
01.2000 - 03.2006
- Ensured compliance with federal regulations by maintaining up-to-date knowledge of lending guidelines and consistently updating company policies.
- Improved loan approval process efficiency by streamlining documentation and application procedures.
- Strengthened relationships with clients by providing personalized service and addressing concerns promptly.
- Assisted customers with completing loan applications and other paperwork.
Education
No Degree - Professional Secretary
Coastal Training Institute
Jackson, MS09.1985
Skills
- Loan servicing
- Documentation review
- Loan underwriting
- Sales and marketing
- Debt restructuring
- Collections management
- Document review
- Payment processing
- Loan processing
- Teamwork
- Banking operations
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
- Cash handling
- Client relationship building
- Customer relations
- Data entry
- Loan processing coordination
Timeline
Loan Manager
Quick Cash Financial Services
07.2016 - Current
Loan Manager
Express Check Advance
03.2006 - 07.2016
Loan Manager/Income Tax Preparer
Fast Cash
01.2000 - 03.2006
No Degree - Professional Secretary
Coastal Training Institute
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