Summary
Overview
Work History
Education
Skills
Timeline
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Lesia Ware

GREENWOOD,MS

Summary

Dynamic Loan Manager with proven success at Quick Cash Financial Services, enhancing customer satisfaction through effective communication and streamlined loan processing. Expert in loan underwriting and risk assessment, I foster strong client relationships while ensuring compliance with regulations. Recognized for reducing processing times and implementing successful marketing strategies to boost lead generation.

Overview

25
25
years of professional experience
7
7

Loan Manager/Tax Preparer

Work History

Loan Manager

Quick Cash Financial Services
07.2016 - Current
  • Enhanced customer satisfaction with timely and accurate loan assessments, providing clear communication throughout the process.
  • Reduced loan processing time by implementing efficient workflow management systems.
  • Ensured compliance with federal regulations by maintaining up-to-date knowledge of lending guidelines and consistently updating company policies.
  • Improved loan approval process efficiency by streamlining documentation and application procedures.
  • Implemented comprehensive marketing campaigns targeting prospective borrowers in need of financing solutions, generating increased leads for the business.
  • Developed strategies for effective risk assessment, minimizing default rates on loans issued.
  • Strengthened relationships with clients by providing personalized service and addressing concerns promptly.

Loan Manager

Express Check Advance
03.2006 - 07.2016
  • Enhanced customer satisfaction with timely and accurate loan assessments, providing clear communication throughout the process.
  • Maintained a strong understanding of market trends and competitor offerings, allowing for the strategic positioning of products to attract new customers while retaining existing ones.
  • Ensured compliance with federal regulations by maintaining up-to-date knowledge of lending guidelines and consistently updating company policies.
  • Developed strategies for effective risk assessment, minimizing default rates on loans issued.
  • Strengthened relationships with clients by providing personalized service and addressing concerns promptly.
  • Supervised loan personnel and motivated to maintain customer service and performance standards.

Loan Manager/Income Tax Preparer

Fast Cash
01.2000 - 03.2006
  • Ensured compliance with federal regulations by maintaining up-to-date knowledge of lending guidelines and consistently updating company policies.
  • Improved loan approval process efficiency by streamlining documentation and application procedures.
  • Strengthened relationships with clients by providing personalized service and addressing concerns promptly.
  • Assisted customers with completing loan applications and other paperwork.

Education

No Degree - Professional Secretary

Coastal Training Institute
Jackson, MS
09.1985

Skills

  • Loan servicing
  • Documentation review
  • Loan underwriting
  • Sales and marketing
  • Debt restructuring
  • Collections management
  • Document review
  • Payment processing
  • Loan processing
  • Teamwork
  • Banking operations
  • Customer service
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Effective communication
  • Cash handling
  • Client relationship building
  • Customer relations
  • Data entry
  • Loan processing coordination

Timeline

Loan Manager

Quick Cash Financial Services
07.2016 - Current

Loan Manager

Express Check Advance
03.2006 - 07.2016

Loan Manager/Income Tax Preparer

Fast Cash
01.2000 - 03.2006

No Degree - Professional Secretary

Coastal Training Institute

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Lesia Ware