Lesila Iongi
West Valley City,United States
Summary
Skilled Registered Dental Hygienist with a proven track record at Riverton Family Dental, adept in patient care and radiograph interpretation. Excelled in time management and interpersonal communication, enhancing patient satisfaction and operational efficiency. Demonstrated leadership and adaptability, significantly improving team morale and patient experience.
Overview
12
12
years of professional experience
Work History
Registered Dental Hygienist
Riverton Family Dental
01.2020 - Current
- Managed patient records with accuracy, maintaining confidentiality and compliance with HIPAA regulations.
- Delivered compassionate care and monitored patient comfort through communication, exceptional clinical skills, gentle approach, and positive rapport development.
- Performed dental radiographs for accurate diagnosis and planning of treatments.
- Captured patients' dental radiographs and provided to dentist for interpretation and diagnosis.
- Provided exceptional patient care by establishing rapport and addressing anxieties or concerns.
Ticket/Gate Agent
G2 (Alaska Airlines)
06.2013 - 05.2015
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
- Contributed positively to team morale by maintaining an upbeat attitude even during periods of high stress or challenging situations.
- Checked in passengers efficiently, verifying identification and travel documents for accuracy and compliance with airline policies.
- Resolved passenger issues promptly and professionally, maintaining a high level of customer satisfaction.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
Education
Associate Of Applied Science - Dental Hygiene
Fortis College
Murray, UT09.2020
Skills
Time management to help prioritize task and meet deadlines on time
Communication skills are key to any environment, to properly and clear express and receive information
Problem solving and critical thinking skills to help mitigate risks involved for the best and safest outcome for all to and to improve productivity
Leadership skills to take initiative, give clear instructions, involve all team members, and empower your co-workers in a positive setting
Adaptability to adjust in situations and make positive effective decisions
Active listener to be able to hear everyone’s concerns involved to initiate an effective response
Interpersonal communication skills to build strong relationships between co-workers and passengers
Timeline
Registered Dental Hygienist
Riverton Family Dental
01.2020 - Current
Ticket/Gate Agent
G2 (Alaska Airlines)
06.2013 - 05.2015
Associate Of Applied Science - Dental Hygiene
Fortis College