LESLENE HARRIS BATSON
Ronkonkoma,NY
Summary
I am a reliable, hardworking, and ambitious self-starter looking for an administrative, teaching, or care giving position with a growing company where I can use my diverse knowledge, skills and abilities. I possess exceptional telephone, scheduling and documenting skills and am highly detail oriented and bring this to any position I hold.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Dispatcher Manager
Gibraltar Holdings Solutions
11.2025 - Current
- Analyzed dispatch metrics to identify trends, driving data-informed decision-making for resource allocation.
- Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
- Collaborated with other departments to address issues impacting overall operational performance, fostering positive interdepartmental relationships.
- Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.
- Developed comprehensive training programs for new hires, ensuring thorough knowledge of company policies and procedures.
- Reported to management operational activities and maintained current records.
Home Health Aide
Valucare Inc
12.2024 - Current
- Provided compassionate, personalized care to clients in their homes, ensuring comfort and safety.
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Monitored client health status and reported changes to healthcare professionals to ensure timely interventions.
- Developed and implemented individualized care plans based on client needs and preferences.
Financial Aid Officer
Kaplan Inc
03.2024 - 07.2024
- Reviewed students financial aid applications, made determination for approval for financial aid awards and the amount to be awarded to applicants.
Certified Home Health Aide
Axzon Health System Corporation
06.2022 - 2023
- Under the professional supervision of a Registered Nurse provides home healthcare patient assistance services with nutritional and environmental support and personal hygiene to include feeding and dressing and overall assistance with activities of daily living in a home-based setting.
Administrative Assistant
Valucare, Inc.
05.2021 - 06.2022
- Received and managed incoming and outgoing telephone calls, assisted with photocopying, faxing, filing, recruiting support, handled in person requests, greeted visitors and field employees, updated employee compliance documentation, scheduled in-service training, set up and prepare conference and in person meetings and trainings.
Administrative Assistant & Receptionist
Mico University
09.2016 - 08.2017
- Received and managed incoming and outgoing telephone calls, assisted with photocopying, faxing, filing, handled in person requests from students and faculty, prepared and distributed new student packages, set up and prepared for student outreach events.
Teacher
Planters All Age School
09.2013 - 06.2017
- Provided supervision, educating, and support for students to assist them in reaching learning benchmarks including developing lesson plans, managing classroom behaviors, facilitating, and motivating student engagement, so that specific learning skills and concepts could be enhanced and achieved.
Receptionist & Personal Assistant
Mothers Enterprise
07.2005 - 09.2006
- Received and managed in-person and over the phone customer food orders, greeted customers in a pleasant and welcoming manner, checked supplies and restock as needed, notified bakers and chefs of customer needs and items that needed to be prepared, reported on supply distribution and delivery.
Education
Certified Home Health Aide - undefined
Valucare Inc Training School
Hempstead, New York01.2021
Bachelor of Arts - undefined
Mico University
Kingston, Jamaica W.I.01.2012
High School Diploma - undefined
St. Jago High School
St. Catherine, Jamaica W.I.01.2007
Skills
Strong written and oral communicator, versed in data entry, customer service orientation, telephone operation, and highly computer literate
Certification
Dispatching
Phlebotomy
Timeline
Dispatcher Manager
Gibraltar Holdings Solutions
11.2025 - Current
Home Health Aide
Valucare Inc
12.2024 - Current
Financial Aid Officer
Kaplan Inc
03.2024 - 07.2024
Certified Home Health Aide
Axzon Health System Corporation
06.2022 - 2023
Administrative Assistant
Valucare, Inc.
05.2021 - 06.2022
Administrative Assistant & Receptionist
Mico University
09.2016 - 08.2017
Teacher
Planters All Age School
09.2013 - 06.2017
Receptionist & Personal Assistant
Mothers Enterprise
07.2005 - 09.2006
Certified Home Health Aide - undefined
Valucare Inc Training School
Bachelor of Arts - undefined
Mico University
High School Diploma - undefined
St. Jago High School