Lesley Council
Columbus,OH
Summary
Versatile and dynamic professional with a proven track record at Salon Studio L, excelling in multitasking and organization. Leveraged strong problem-solving skills and cosmetology expertise to enhance client satisfaction and retention. Demonstrated exceptional teamwork, collaboration, and scheduling management, contributing to a positive and efficient work environment.
Overview
23
23
years of professional experience
Work History
Program Assistant
Real Situation Incorporation
2018.03 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Child Care Center Teacher
Read and Play Daycare
2014.12 - 2022.08
- Introduced new teaching methods such as project-based learning, resulting in increased student engagement and motivation.
- Increased student collaboration by developing group projects and team-building activities.
- Contributed to ongoing professional development by attending workshops and conferences related to early childhood education trends and research findings.
- Organized field trips to enhance the learning experience, connecting classroom lessons to real-world examples.
- Engaged with children on individual basis to build positive relationships and promote learning.
Cosmetologist
Salon Studio L
2001.08 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
- Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.
Education
Licensed - Cosmetology
Ohio State School of Cosmetology
Columbus, Ohio08.2001
Graduate Certificate -
South High School
Columbus, OH06.2001
Skills
- Teamwork and collaboration
- Multitasking and organization
- Data entry
- Scheduling management
- Child development
- Travel coordination
- Classroom management
- Document control
- Logistics support
- Logistics assistance
- Academic advisement
- Strong problem solver
Timeline
Program Assistant
Real Situation Incorporation
2018.03 - Current
Child Care Center Teacher
Read and Play Daycare
2014.12 - 2022.08
Cosmetologist
Salon Studio L
2001.08 - Current
Licensed - Cosmetology
Ohio State School of Cosmetology
Graduate Certificate -
South High School