Lesley Davis
Houston,TX
Summary
Dedicated customer service expert with 11 years of experience focused on delivering exceptional support. Proficient in addressing customer inquiries and resolving issues, with significant contributions at Global Lending and OptumRx. Strong capabilities in record keeping and transaction oversight, driving customer satisfaction and operational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Flight Attendant
United Airlines
03.2025 - 09.2025
- Ensured passenger safety by conducting pre-flight checks and demonstrating emergency procedures.
- Delivered exceptional customer service, addressing passenger needs and resolving conflicts efficiently.
- Collaborated with crew to maintain on-time performance and effective communication during flights.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Collections Coordinator
Global Lending Services
07.2024 - 03.2025
- Managed collections process, ensuring compliance with regulatory standards and company policies.
- Developed and implemented strategies to enhance customer communication and payment arrangements.
- Analyzed accounts to identify delinquent patterns, recommending targeted intervention plans.
Customer Advocate
OptumRx
10.2022 - 07.2024
- Addressed customer inquiries to clarify benefit eligibility and prescription status.
- Resolved inquiries through effective communication and problem-solving strategies.
- Collaborated with cross-functional teams to improve service delivery.
- Analyzed feedback data to identify trends and recommend process improvements.
Driving Instructor
The Next Street
06.2021 - 10.2022
- Facilitated personalized driving instruction for students, promoting understanding of road rules and safety practices.
- Conducted evaluations to measure student progress, providing feedback to enhance educational results.
- Oversaw management of driving lesson records in both electronic and paper formats, maintaining strict accuracy and compliance.
Patient Specialist
Georgetown Orthodontics
01.2021 - 06.2021
- Oversaw multi-line phone system to guarantee precise call routing and improve cross-department communication.
- Documented detailed patient interactions in medical records for complete tracking of concerns and resolutions.
- Facilitated patient payments by implementing automated systems, streamlining transaction processes.
Customer Advocate
Carvana LLC
11.2019 - 12.2020
- Executed DMV documentation processes, maintaining compliance and improving customer transaction efficiency.
- Ensured timely vehicle deliveries to residences, prioritizing schedule adherence and customer satisfaction.
- Worked with team members to meet project objectives and refine delivery workflows.
Customer Service Representative
Volo Aviation
03.2018 - 12.2019
- Ensured precision in client account evaluations and detailed explanations of billing processes.
- Fostered a friendly atmosphere to promote positive client interactions.
- Strengthened customer support by proactively managing inquiries and addressing concerns.
Troubleshooting Specialist
Apple
07.2015 - 02.2018
- Achieved high levels of customer satisfaction through expert client support and guidance.
- Responded effectively to client inquiries by maintaining in-depth knowledge of market trends.
- Monitored evolving industry standards to ensure delivery of quality service.
Adoption Counselor
Manhattan ACC
03.2013 - 08.2015
- Conducted comprehensive client assessments to tailor treatment recommendations.
- Maintained accurate records of client interactions in a centralized database.
- Enhanced case management through effective documentation and continuity of care.
Education
HS Diploma -
Dorman High School
South Carolina01.2012
Skills
- Relationship management
- Effective time management
- Proficient in MS Office
- Communication skills
- Client support
Certification
- Notary Public, State of Connecticut
- CPR Certified, N/A
Timeline
Flight Attendant
United Airlines
03.2025 - 09.2025
Collections Coordinator
Global Lending Services
07.2024 - 03.2025
Customer Advocate
OptumRx
10.2022 - 07.2024
Driving Instructor
The Next Street
06.2021 - 10.2022
Patient Specialist
Georgetown Orthodontics
01.2021 - 06.2021
Customer Advocate
Carvana LLC
11.2019 - 12.2020
Customer Service Representative
Volo Aviation
03.2018 - 12.2019
Troubleshooting Specialist
Apple
07.2015 - 02.2018
Adoption Counselor
Manhattan ACC
03.2013 - 08.2015
HS Diploma -
Dorman High School
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