Lesley Grillo
Byesville
Summary
Dynamic professional with extensive experience at Cross Country Healthcare, excelling in compliance management and client relationship development. Proven track record in contract negotiation and team leadership, driving revenue growth while ensuring operational excellence. Proficient in Microsoft Excel and committed to process improvement and effective communication.
Overview
24
24
years of professional experience
Work History
Compliance Ambassador
Cross Country Healthcare
Byesville
10.2022 - Current
- Complete files for compliance for major MSP account in Vermont
- Maintain multiple excel spreadsheets for expiring documents and upcoming new starts
- Complete biweekly reports to send to facility for file completeness
- Participate in biweekly meetings to discuss any issues
Branch Manager/Operations Manager/Client Relations Specialist
Cross Country Healthcare
Miami
10.2012 - 10.2022
- Manage and supervise sales and marketing in geographic area. Negotiate and establish contracts with referral sources, third party payors, state and local governments. Directly supervise the staff and supervisors and the services provided to clients.
- Achieve sales, gross profit and earnings objectives.
- Establish and maintain positive client relationships
- Ensure services provided are consistent with company policies and service standards
- Maintain bottom-line earnings accountability for the branch operation. Review and establish pay and bill rates to ensure successful recruitment and retention of both office and field personnel.
- Supervise and maintain billing and payroll procedures consistent with company requirements.
- Supervise maintenance of credit and collection procedures to assure credit-worthiness for prospective/existing accounts and adherence to credit limits. Maintain minimal A/R outstanding.
- Interview, hire, train, manage and evaluate the performance of supervisory, professional and clerical staff. Recommend increases consistent with individual performance evaluations. Implement disciplinary action and/or termination of employees through established company procedures.
- Increase awareness of MSN and its services through participation in community and professional organizations.
- Submit reports as needed
- Schedule HCP to open client orders
Office Manager
Medical Staffing Network, Inc.
Miami
01.2005 - 10.2012
- Supervise the maintenance and control of accounts receivable. Oversee staff communications with payers, and clients or client representatives to resolve problems, research discrepancies and secure reimbursements consistent with company objectives.
- Manage staff handling the input, verification, and transmission of information for payroll, billing and data maintenance. Identifies and resolves processing problems, oversees the balancing system input and output to ensure the accuracy of results. Accountable for the integrity of all data entered, maintained and transmitted via the system. Initiates backup and restore procedures and establishes a disaster plan for continuation or alternate processing under extraordinary circumstances (ie Hurricanes)
- Maintains ledgers and other record control procedures. Reconciles accounts and provides financial or payroll reports upon request from the Branch manager or upper management.
- Assist the Branch Manager in the development of an annual budget for his/her areas. Monitors expenditures and adherence to company policies. Review and verify accounts payable for the Branch operation. Submit to branch manager for approval and forward to corporate accounts payable.
- Interview, hire, orients, evaluates, implement disciplinary action, conduct salary reviews, and recommends increases for staff to branch manager. Support continuing education goals of employees and in-service participation in order to effect a productive, efficient staff. Manage the coordination or transfer of functions during absence or peak workload periods.
- Provide backup support with additional functions as required to ensure operational needs are met
- Originate new contracts with potential clients
- Maintain current client relationships by handling complaints from facilities and off-site employees
- Verify the completeness and accuracy of employee files by Performance Indicators on a monthly basis
- Train and educate new managerial staff on completion of required reports
- Maintain current revenue trend reports by client and submit to upper management in a timely manner
Payroll/Garnishment Specialist
Medical Staffing Network, Inc.
Boca Raton
01.2002 - 01.2005
- Responsible for accurate and complete processing of biweekly payroll.
- Processed incoming garnishments and maintained current garnishments for company (5000+ employees). This included tracking deductions, answering subpoenas, coordinating with government agencies and attorney offices.
- Processed off-site payrolls by transmitting to processing company (Ceridian).
- Processed new hire paperwork and maintained changes to existing employee files, including address, tax and rate changes
- Assist with annual review process and other special projects as needed (W2c’s)
- Maintained multiple excel spreadsheets for tracking purposes
- Created memos on Powerpoint to send to branch locations
Payroll Specialist/Team Leader/QI Specialist/Office Manager
Lease America/TTC, Illinois/Miralink Group
Boca Raton
- Processed Daily Payrolls for multiple companies.
- Team Leader for 5 employees.
- Quality Assurance for office of 20 employees
- Coordinated scheduling of employees and all employee issues
- Processed bank transactions, journal entries, accounts receivable and payables
- Completed workers comp paperwork
- Provided backup support for all areas of business, including check processing and receptionist duties
Education
A.A. - Business Accounting
College of the Palm Beaches
W Palm Bch, FL01.1993
Skills
- Microsoft Excel
- Powerpoint
- Word
- MedAssets
- Rightsourcing
- ZeroChaos
- Shiftwise
- WorkforceLogiq
- B4 Health
- Optimizer
- Fieldglass
- Stafferlink
- BullHorn
- Payroll processing
- Compliance management
- Contract negotiation
- Client relationship management
- Staff supervision
- Budget monitoring
- Team leadership
- Effective communication
- Process improvement
- Attention to detail
- Revenue generation
- Team management
- Customer engagement
References
Upon Request
Timeline
Compliance Ambassador
Cross Country Healthcare
10.2022 - Current
Branch Manager/Operations Manager/Client Relations Specialist
Cross Country Healthcare
10.2012 - 10.2022
Office Manager
Medical Staffing Network, Inc.
01.2005 - 10.2012
Payroll/Garnishment Specialist
Medical Staffing Network, Inc.
01.2002 - 01.2005
Payroll Specialist/Team Leader/QI Specialist/Office Manager
Lease America/TTC, Illinois/Miralink Group
A.A. - Business Accounting
College of the Palm Beaches