Lesley Hart
Summary
High-energy Store Manager and problem solver with talents for team building, leading and motivating, as well as excellent customer service relations aptitude and relationship-building skills. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Proficient in independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Store Manager/Large Format
Murphy USA
09.2023 - Current
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Worked well in a team setting, providing support and guidance.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager/ Small Format
Murphy USA
03.2020 - 09.2023
- Assisted with hiring, training and mentoring new staff members.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Rotated merchandise and displays to feature new products and promotions.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Store Manager
Murphy USA
07.2012 - 03.2020
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Assistant Manager
Murphy USA
06.2011 - 07.2012
- Monitored security to protect employees, customers and property.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Increased sales through effective merchandising strategies and targeted promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Created employee schedules to align coverage with forecasted demands.
Education
High School Diploma -
Haltom High School
Haltom City, TX05.2007
Skills
- Friendly, Positive Attitude
- Staff Scheduling
- Cash Management
- Customer Service
- Sales Tracking
- Budget Control
- Originality and Creativity
- Calm Under Pressure
- Problem-Solving
- Multitasking and Prioritization
- Computer Proficiency
- Professional Phone Demeanor
- Multi-Line Telephone Operations
- Cost Reduction
Timeline
Store Manager/Large Format
Murphy USA
09.2023 - Current
Store Manager/ Small Format
Murphy USA
03.2020 - 09.2023
Store Manager
Murphy USA
07.2012 - 03.2020
Assistant Manager
Murphy USA
06.2011 - 07.2012
High School Diploma -
Haltom High School