Josh Frady
Skyland Distributing
Canton,NC
25
years of professional experience
Accomplished territory and sales manager with a strong record of growing revenue and expanding market share. Experienced in account management, staff development, and resolving customer issues quickly. Brings a hands-on leadership style focused on coaching teams and strengthening long-term business relationships.
Work History
Large Format Sales Manager
11 Years 7 Months- Negotiated pricing and promotions with retail partners to support revenue growth.
- Developed territory plans to expand product placement and strengthen market coverage.
- Monitored inventory levels and coordinated replenishment with warehouse and supply teams.
- Reviewed sales reports to identify trends, risks, and new business opportunities.
- Coached representatives on customer service standards, route efficiency, and product knowledge.
- Collaborated with operations leaders to resolve fulfillment issues and improve delivery performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Attended industry events and conventions to explain sales opportunities.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
- Expanded market share by identifying and penetrating untapped markets.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Shift Manager
2 Years 10 Months- Supervised shift operations to maintain safety, quality, and production targets across assigned lines.
- Coordinated labor schedules, break coverage, and task assignments to support consistent workflow.
- Monitored equipment performance and escalated maintenance issues to minimize downtime.
- Enforced compliance with plant safety procedures and packaging quality standards.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
- Tracked receipts, employee hours, and inventory movements.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Optimized shift operations to meet and exceed sales targets without compromising on service quality.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Tracked budgets, invoices, and procurement requests to support accurate project administration.
- Maintained database and spreadsheets with accurate inventory and status.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Spearheaded sustainability initiative within projects, leading to more environmentally friendly practices and positive public relations outcomes.
Territory Sales Manager
10 Years 11 Months- Managed territory accounts, strengthening retailer relationships and expanding product placement.
- Developed sales plans aligned with distributor goals and account growth opportunities.
- Coordinated route coverage, ensuring consistent service across assigned territory.
- Negotiated pricing, promotions, and shelf resets to support sales execution.
- Monitored inventory levels and resolved stock issues with store partners.
- Collaborated with operations teams to improve delivery timing and order accuracy.
- Increased sales revenue by developing and implementing strategic territory plans.
- Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance toward goal attainment.
- Established strong relationships with key clients, boosting customer retention rates.
- Mentored junior sales team members, sharing best practices and fostering a positive work environment.
- Introduced new sales techniques and tools, resulting in increased efficiency and productivity among team members.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Researched competitor activity and used findings to develop sales growth strategies.
- Trained and mentored sales representatives in sales techniques and strategies.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
- Built relationships with customers and community to establish long-term business growth.
Education
No Degree - Wildlife Management
No Degree - Business Management
Skills
Sales expertise
Sales training
Sales planning
Performance management
Sales coaching
Sales presentations
Account management
New business development
Territory sales management
Key account management
Positive attitude
Market intelligence
Sales operations
KPI tracking
Sales forecasting
KPI analysis
Goals and performance
Goal setting
Performance management
Business planning
Relationship building
Relationship management
Sales team training
Training and development
Staff management
Employee motivation
Motivational skills
Employee training
Visionary leadership
Strategic leadership
Coaching techniques
Positive and upbeat
KPI analysis
Product and service management
Timeline
Large Format Sales Manager
Skyland Distributing
03.2015 - CurrentRead More
Shift Manager
Evergreen Packaging
05.2012 - 03.2015Read More
Territory Sales Manager
Skyland Distributing
05.2001 - 04.2012Read More
Haywood Community College
No Degree from Wildlife Management
Read More
Western Carolina University
No Degree from Business Management
Read More