Lesley Klass
Evansville,IN
Summary
Diligent Area Sales Manager with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Overview
16
16
years of professional experience
Work History
General Manager
Sunbelt Rentals
05.2020 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
Senior District Leader
The Beautiful Group
08.2018 - 05.2020
- Built and led cohesive, high-performance teams focused on maximizing quality, service and revenue.
- Increased district performance by implementing strategic initiatives and driving operational excellence.
- Promoted diversity and inclusion by developing culturally responsive curricula that catered to the unique needs of all learners.
- Lead and develop top talent within the industry
- Assisted in recruiting, hiring and training of team members.
- Oversaw development of managers and sales strategies to maximize profits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Visited every district location on regular schedule while also conducting surprise inspections for quality and cleanliness.
- Help with continued growth and rebranding within the company
- Guided curriculum development efforts by collaborating closely with subject matter experts and instructional coaches towards improving academic outcomes at scale consistently delivering alignment with state standards.
Area Salon Manager
JCPenney Salon
07.2014 - 08.2018
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
- Boosted retail sales by developing and executing comprehensive marketing strategies.
- Balanced multiple tasks simultaneously while prioritizing customer needs in a fast-paced retail environment.
- Promoted salon services and retail products, contributing to increased sales revenue for the establishment.
- Managed a diverse portfolio of retail lending clients, fostering long-term relationships and promoting growth opportunities.
- Prepared high-quality merchandise displays, creating an attractive shopping experience for customers in the retail store.
- Analyzed sales reports to identify trends and opportunities for increased revenue generation within the retail space.
- Developed strong relationships with key retail partners, driving sales growth and brand loyalty.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
Salon Owner
Escape Salon
01.2009 - 01.2014
- Coordinated marketing, hosted, and helped prepare the salon for charity events
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Nurtured a vibrant salon culture by organizing team-building activities and recognizing outstanding employee performance.
- Coordinated staff meetings to discuss goals, address concerns, and celebrate achievements collectively.
- Maintained daily, monthly, and quarterly records of costs and revenue.
- Managed daily operations for salon success, including staff scheduling, inventory management, and financial reporting.
- Ensured compliance with industry regulations and hygiene standards through routine inspections and process improvements.
- Maintained staff records and work schedules.
- Oversaw daily salon operations and performed general salon tasks.
- Mentored salon staff through regular training sessions and performance evaluations, fostering professional growth.
- Collaborated with local businesses for cross-promotions, increasing brand visibility within the community.
Education
License - Cosmetology
Cosmetology
Evansville Tri-State Beauty College
01.2003
Skills
- Leadership and team building
- Operations management
- Problem resolution
- Effective leader
- Staff management
- Training and development
- Customer relationship management
- Goal setting
- P&L management
- Strategic planning
- Performance improvements
Timeline
General Manager
Sunbelt Rentals
05.2020 - Current
Senior District Leader
The Beautiful Group
08.2018 - 05.2020
Area Salon Manager
JCPenney Salon
07.2014 - 08.2018
Salon Owner
Escape Salon
01.2009 - 01.2014
Cosmetology
Evansville Tri-State Beauty College
License - Cosmetology
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