Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lesley Plott

St. Augustine,Florida

Summary

Dynamic professional with a proven track record as Owner/Operator of Epiphany Homekeeping, excelling in delivering 100% customer satisfaction. Expertise in problem-solving and maintaining impeccable cleanliness standards, complemented by a strong ability to foster client relationships. Committed to driving business growth through strategic planning and operational efficiency, consistently exceeding client expectations and enhancing service delivery. A results-oriented approach ensures sustained success and a reputation for excellence in the homekeeping industry.

Overview

23
23
years of professional experience

Work History

Owner/Operator of Cleaning Service

Epiphany Homekeeping
06.2006 - Current
  • Contacted existing and prospective clients to increase new and repeat business.
  • Resolved customer complaints in timely manner while maintaining professionalism.
  • Established positive relationships with clients.
  • Oversaw financial activities, including budgeting, forecasting, and reporting.
  • Developed and implemented business strategies to achieve company goals, regulations, and industry standards.
  • Managed daily operations to ensure smooth workflow.
  • Set fees or credit terms for services based on forecasts or customer demand.
  • Continue to maintain close relationships with past customers and family.
  • Set many hours aside to help those unable to afford cleaning services or those of terminal illness.
  • Maintained successful business for 19 years.
  • Maintained financial and administrative controls, accurately tracking funds and keeping records current.
  • Established clear expectations and objectives for team members and helped each achieve goals.

Loss Prevention Specialist

Home Depot
01.2003 - 03.2006
  • Coordinated with other departments to address inventory shrinkage and implement preventive measures.
  • Conducted exit interviews with terminated employees to assess potential risks or areas for improvement in loss prevention efforts.
  • Organized routine store inspections to assess compliance with loss prevention upper management.
  • Worked with local law enforcement in transporting shoplifters and attended trials/ hearings for said shoplifting event.
  • Worked alongside store management to ensure employees’ compliance with standardized rules of engagement.
  • Achieved the highest female-led apprehensions in the district.

Education

Certification - undefined

St Johns River State Col
Palatka, Florida

Skills

  • Professional Manner
  • Customer Service
  • Attention To Detail
  • Organization
  • Time management
  • Problem-solving capacity
  • Project management
  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Business administration

Accomplishments

  • I graduated 3rd in my law enforcement academy.
  • I owned and operated a small business for 19 years, withstanding lasting relationships with my previous clients.

Timeline

Owner/Operator of Cleaning Service

Epiphany Homekeeping
06.2006 - Current

Loss Prevention Specialist

Home Depot
01.2003 - 03.2006

Certification - undefined

St Johns River State Col

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Lesley Plott