Lesley Sollima
Health And Wellbeing Coach, BS, NBC-HWC
Waterford,CT
Summary
Professional healthcare coach and leader with 20+ years of experience supporting individuals and corporate clients in goal setting, skill development, and wellness vision sessions. Personable and direct with focus on guiding clients toward self reflection and personal development, building useful life skills and managing challenging circumstances. Versed in communication, active listening and motivational interviewing to assess client needs. In depth understanding of coaching process, documentation and available resources. A record of innovative and consistent performance excellence in the areas of wellness program development, project management, team leadership and process improvement. Reputation for problem solving, increased customer satisfaction and driving operational improvements.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
4
4
Certificates
Work History
Certified Health Coach
Independent Health Coach
Waterford, CT
09.2015 - Current
- Independent Health Coach supporting clients through medically based health plan, including nutritional wellness, weight loss programs, and personalized fitness and exercise program
- Actively manage average of 10 clients
- Client case study: client lost 40lbs over 6-month period. Reduced blood pressure from 160/100 to 135/82. Client feedback: sleep apnea triggers reduced, waist measurement 44 - 36.
- Interpreted health data and recorded clients' health status.
- Use motivational interviewing, active listening, stages of changes to assist clients in determine their personal vision and reaching goals.
- Used Microsoft Word and other software tools to create documents and other communications
School Health Aide
Yale New Haven Health System - VNASC
Waterford, CT
09.2019 - Current
- Assisted School Nurse with overall care and health concerns of 800 high school students
- Performed triage on all incoming students and determined severity of health concern, injuries or illnesses.
- Created health and wellness content for school monthly bulletin boards and weekly digital newsletter
- Served as high school COVID - 19 Contract Tracer
- Served as liaison between families, school personnel and other healthcare providers on behalf of students.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Director of Operations
Premise Health
Franklin , TN
05.2013 - 09.2015
- Provided oversight of eleven multi-disciplinary teams and operations of employer-based Health Clinics and Fitness Centers. Including day-to-day production activities in accordance with business objectives
- Planned and managed adherence to project budget and contracts and assisted in identification and development of scope change documents.
- P&L budget oversight :$2.5 Million.
- Recruited, hired and coached employees to offer high-quality, cost-effective care to clients and employees. Staff turnover rate (less than 11%) remained below corporate goal of less than 17%
- Coached health clinic and fitness center employees and supported positive behavior and interactions with patients and colleagues.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Motivated and supervised 6 Health Center Managers and 5 Fitness Center in delivering quality patient care.
- Increased Health Center traffic by 20%. Understood center's challenges and productively facilitated communication and proactively involved other functional areas (HR. IT, Legal etc) in creation of new wellness programs, communications and efficiencies.
- Medical coding implementation: ensured staff were trained and competent with new medical coding ICD-10 systems at all health centers.
Manager of Operations
Walgreens/Take Care Health Systems LLC
Franklin, TN
03.2010 - 05.2013
- Management of eight (8) individual corporate fitness and wellness centers within geographic region.
- Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
- Sales support: served as subject matter expert for sales team member which presented, closed and on-boarded new corporate client.
- Worked closely with Clinical Performance Management team to develop policies related to ACSM 8th Edition manual. In turn assisted in development of respective training module.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Senior Project Manager, Client Services
ProFitness Health Solutions
Groton, CT
02.2003 - 03.2010
- Oversight of two fitness centers compromised of fitness, wellness and Sport/Recreation programming serving +1900 members.
- Healthy Pfizer Wellness Coordinator - Implemented and supported onsite and corporate wellness program. Achieved participation rate of over 70% of all colleagues.
- Heathy Pfizer Skin Cancer Screening Coordinator: facilitated skin cancer screenings at 13 Pfizer locations throughout US
- Maintained exceptional service level while meeting ambitious budgetary reducing goals fo 50%
- Achieved average of 99% on all Service Level Agreements
- Established performance and service goals and held associates accountable for individual performance
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
Education
Bachelor of Science - Health And Physical Education
Eastern Connecticut State University
Willimantic, CT 09.1985 - 05.1990
Skills
Interpersonal Communication
undefinedAdditional Information
Fitness Director – Healthtrax, Inc.
Oversaw fitness center program, including personal training program. Conducted weekly staff meetings with personal trainers, establishing sales goals. Implemented IntraFit nutrition program. Staff recruitment and training.
Fitness Director – The Skyline Clubs Arlington, VA
Began employment as fitness instructor and moved in to the director position within 2 years. Operational oversight of personal training programs and trainers. Responsible for daily operations of fitness center facility to include equipment cleanliness, safety, member services and Manager on Duty responsibilities.
Fitness Instructor – Mystic Community Center. Provided safe exercise programming to all members. Primary exercise instructor for Cardiac Rehabilitation Stage IV participants.
Certification
Certified Health Coach, The MacDonald Center for Obesity Prevention and Education, Villanova University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Certified Health and Wellness Coach, Wellcoches, NBHWC
05-2021
Contract Tracer - Certificate, Johns Hopkins University
03-2021
American Heart Association, BLS Provider
03-2021
School Health Aide
Yale New Haven Health System - VNASC
09.2019 - Current
Certified Health Coach
Independent Health Coach
09.2015 - Current
Certified Health Coach, The MacDonald Center for Obesity Prevention and Education, Villanova University
05-2015
Director of Operations
Premise Health
05.2013 - 09.2015
Manager of Operations
Walgreens/Take Care Health Systems LLC
03.2010 - 05.2013
Senior Project Manager, Client Services
ProFitness Health Solutions
02.2003 - 03.2010
Bachelor of Science - Health And Physical Education
Eastern Connecticut State University
09.1985 - 05.1990
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