Lesley Torres
San Antonio,TX
Overview
9
9
years of professional experience
Work History
Warrant Clerk
City of San Antonio Municipal Court Magistrate
San Antonio, TX
08.2024 - Current
- Implemented security protocols, maintaining the integrity of classified information systems and data assets.
- Reviewing databases for criminal histories warrant records and driving records.
- Intakes and updates municipal court violations when arrested party arrives in the City Magistrate/Detention Center.
- Performs administrative duties including but not limited to report writing, activity documentation, statistical reporting, case processing and filing.
- Provides clear, concise, and accurate information to the judge, public, law enforcement officials and prosecutors office.
- Reviews National Crime Information Center, Texas Crime Information Center, Texas Department of Public Safety (NCIC/TCIC/DPS) databases for criminal history histories, warrant records and driving records.
- Assists in the formulation of policies and procedures for the assigned department; ensures compliance with current City and department rules and regulations.
Administrative Associate
City of San Antonio Police Department
San Antonio, TX
05.2022 - 08.2024
- Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.
- Enhanced team productivity with effective communication, collaboration, and problem-solving skills.
- Provided exceptional customer service to both internal and external clients, fostering strong professional relationships.
- Collaborated with various departments to complete projects efficiently and effectively.
- Developed and maintained a well-organized filing system, improving document retrieval times.
- Edited documents to improve accuracy of language, flow, and readability.
- Performed a variety of clerical duties in the assigned department including maintaining personnel records and payroll, data entry, filing, distributing mail, answering telephones, and taking messages.
- Trained new staff on administrative procedures and software applications.
Front End Service Lead
H-E-B San Antonio
San Antonio, TX
07.2021 - 05.2022
- Streamlined store operations for increased efficiency, incorporating staff training on best practices in retail management.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Resolved customer complaints professionally, leading to improved customer loyalty.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Cashier
H-E-B Pearsall
Pearsall, TX
01.2018 - 07.2021
- Greeted customers entering the store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds, and resolving transaction issues.
- Provided exceptional customer service, resolving inquiries and concerns.
- Maintained accurate cash drawer balance throughout shifts.
Customer Service Assistant
H-E-B Pearsall
Pearsall, TX
04.2017 - 01.2018
- Greets customers while staying attentive to customers’ needs.
- Bags customers items following store procedures and training.
- Assist customers to transport their purchases from the store to their vehicles when needed.
- Gathers baskets and picks up trash inside and outside of the store.
- Maintains and stocks register areas with bags and proper supplies.
- Returns products to proper locations.
Education
Bachelor’s - Criminal Justice
Texas A&M San Antonio
San Antonio, TX08.2020
High school diploma - undefined
Dilley High School
Dilley, TX05.2018
Skills
- Teamwork
- Time management
- Communication
- Organization
- Problem-solving
- Multitasking
- Cash Handling
- Customer Service
- Reliability
Timeline
Warrant Clerk
City of San Antonio Municipal Court Magistrate
08.2024 - Current
Administrative Associate
City of San Antonio Police Department
05.2022 - 08.2024
Front End Service Lead
H-E-B San Antonio
07.2021 - 05.2022
Cashier
H-E-B Pearsall
01.2018 - 07.2021
Customer Service Assistant
H-E-B Pearsall
04.2017 - 01.2018
High school diploma - undefined
Dilley High School
Bachelor’s - Criminal Justice
Texas A&M San Antonio