Lesley Vazquez
Panorama City,CA
Summary
Driven and compassionate healthcare professional with extensive experience in patient care and customer service roles, including a notable position at Walgreens. Demonstrated ability to improve patient satisfaction and comfort through empathetic support and efficient vital signs monitoring. Skilled in reducing accidents and enhancing patient dignity, achieving a significant increase in patient independence and loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
CNA
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
HHA student
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
Package Handler
Polytainers
12.2023 - 02.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Customer Service Representative
Walgreens
07.2023 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
No Degree - Certified Nursing Assistant
NIU College
Topanga, CA06.2024
No Degree - Home Health Aide
NIU College
Topanga, CA05.2024
Skills
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Bathing Assistance
Certification
CPR Certification
Languages
Spanish
English
Timeline
Package Handler
Polytainers
12.2023 - 02.2024
Customer Service Representative
Walgreens
07.2023 - 12.2023
CNA
HHA student
No Degree - Certified Nursing Assistant
NIU College
No Degree - Home Health Aide
NIU College